Open to opportunities

Jorge Jimenez

@jorgejimenez4

Message

I turn real-time operational data into clear reports and performance improvements.

Guatemala

Message

What I'm looking for

I'm seeking a long-term remote opportunity where I can monitor operations, analyze data, build reports and dashboards, support teams, and maintain strong service and quality standards.

At Conduent, I monitor real-time operational data, identify performance issues, and maintain dashboards and reports that support informed decisions.

My experience spans quality assurance, transaction processing, team support, and reporting. I've reviewed processes for compliance, provided feedback to teams in Guatemala and India, and communicated daily production and quality metrics.

I've also supported customers at Allied Global and moderated platform content at Telus International. I'm seeking a long-term remote opportunity where I can apply data analysis, Excel reporting, and operational coordination.

Experience

Work history, roles, and key accomplishments

Real-Time Analyst

Conduent

Nov 2024 - Sep 2026 (1 year 10 months)

Monitored and analyzed real-time operational data to identify patterns and issues affecting business performance. Developed dashboards and reports to support operational decisions and collaborated with teams to implement data-driven solutions.

Real time Monitoring Data Analysis Reporting Dashboarding Excel Collaboration Quality Assurance

Customer Service Representative

Allied Global

Jun 2024 - Oct 2024 (4 months)

Assisted customers via chat and phone with mobile service activations, guiding them through the activation process and resolving setup issues. Provided clear, professional, and customer-focused communication.

Customer Service Communication Skills Problem Solving Mobile Services Live Chat Phone Support

Content Moderator

Telus International

Apr 2023 - Apr 2024 (1 year)

Reviewed images, messages, and audio content on an online platform for a younger audience, ensuring compliance with platform policies and community standards. Applied appropriate actions when users violated platform rules.

Content Moderation Policy Compliance Community Standards Attention To Detail Online Safety

Transaction Processor / Support

Conduent

Jun 2015 - Apr 2024 (8 years 10 months)

Processed and classified images according to content criteria and client requirements. Performed quality assurance reviews, provided feedback to teams in Guatemala and India, supported a PM-shift team, and prepared Excel reports with pivot tables.

Data Processing Quality Assurance Team Support Reporting Excel Pivot Tables Communication Skills Incident Management