Open to opportunities

Nery Leonel Reyna Portillo

@neryleonelreynaporti

Message

Results-driven data analyst with expertise in reporting automation.

Guatemala

Message

What I'm looking for

I am seeking a role that offers opportunities for growth and collaboration in data-driven decision-making.

I am a Data Analyst and Operations Manager with over 4.5 years of experience in analytics, payment operations, reporting automation, and client delivery across EdTech, research, and BPO industries. Expertise in SQL, Python, Power BI, Tableau, and Excel with VBA. Strong background in workflow optimization, KPI monitoring, real-time reporting, and financial operations. Demonstrated leadership in cross-functional collaboration, compliance documentation (SOC standards), and stakeholder engagement across US-based and LATAM teams. Trained in applied econometrics, enhancing forecasting, modeling, and data-driven financial analysis to support executive decision-making.

Experience

Work history, roles, and key accomplishments

Current

Payment Operations Specialist

Current

TripleTen

Sep 2024 - Present (10 months)

Managed and oversaw approval processes for all student payment plans, ensuring compliance and accuracy in financial data operations. Developed workflows to optimize approval times and minimize financial errors while collaborating cross-functionally with customer success, operations, and product teams.

Payment Processing Workflow Optimization Compliance Management

Research Specialist

NewtonX

Jun 2024 - Present (1 year 1 month)

Identified and onboarded B2B subject matter experts for client projects, delivering targeted research insights using proprietary data-matching tools. Maintained high-quality standards across concurrent client requests.

Data Matching Project Management Quality Assurance

Workforce Analyst

Telus International

Jan 2021 - Present (4 years 6 months)

Automated revenue and operational reports using SQL and Tableau, and designed dashboards and analytics tools to support strategic decisions. Improved data quality and reporting processes, increasing operational efficiency.

SQL Tableau Data Analysis Dashboard Design Data Quality

Customer Service & Sales Representative

Telus International

Oct 2016 - Present (8 years 9 months)

Delivered support in billing, fraud prevention, and client special requests, achieving a 95% customer satisfaction rating. Demonstrated strong customer service and sales skills.

Customer Service Sales Billing Support Fraud Prevention Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Universidad Rafael Landívar

Criminology, Criminology

Studied criminology at Universidad Rafael Landívar from 2016 to 2018. Gained foundational knowledge in criminal justice and related fields.

Coursera

Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate program through Coursera in 2024. Developed expertise in data analysis tools and methodologies.

Coursera

Professional Certificate, Business Intelligence

Obtained the Google Business Intelligence Professional Certificate from Coursera in 2024. Focused on business intelligence concepts and practical application.