Enrique Bolanos

Enabled data-driven implementations of cybersecurity platforms, including EDR, SIEM, Zero Trust, and managed firewalls, by identifying client requirements, designing custom deployment strategies, and reducing onboarding time by over 25%. Collected, structured, and analyzed client usage data across endpoint, network, and cloud security environments to support business cases, optimize solution perfo

Streamlined the escalation process by reviewing and managing tickets from Tier 2 support, creating master tickets to group similar incidents, which accelerated root cause identification and reduced resolution time by 30%. Utilized Kibana, Elastic Search, and SQL for complex data analysis, resulting in detailed reports and custom dashboards, improving data-driven decision-making and enhancing accur

Delivered expert technical support for Grasshopper Connect, diagnosing and resolving issues related to digital VoIP services, including call, text, voicemail, and email functionalities. Effectively handled customer inquiries and performed in-depth troubleshooting, achieving high first-contact resolution rates and minimizing escalations. Worked closely with cross-functional teams to address complex

Resolved customer issues with a 90% satisfaction rate, ensuring a seamless experience for Airbnb clients. Utilized advanced troubleshooting techniques to address technical concerns, reducing average resolution time by 20%.

Achieved top sales performance, consistently exceeding monthly quotas by 15-20%. Played a key role in enhancing customer loyalty through personalized service and targeted sales strategies.

Conducted over 100 seminars on stock market investments, Forex, and cryptocurrency trading, educating more than 500 participants on advanced financial strategies. Designed and delivered training programs on blockchain technology, tokenomics, and decentralized finance, positioning the club as a leading resource in cutting-edge investment trends. Facilitated public speaking events and workshops, enh

Delivered exceptional technical support for Google Apps for Work, effectively handling consumer inquiries and resolving complex issues related to DNS, email functions, and cloud storage, achieving a 95% first-contact resolution rate. Applied extensive knowledge of DNS, DNS records, POP3, IMAP, SPF, DKIM, Google Drive, and Active Directory, successfully managing cases in Salesforce and utilizing a

Managed credit requests, facilitated SIM card activations, and streamlined onboarding for new and existing customers and dealers. Executed Wireless Local Number Portability (WLNP) to ensure smooth transitions of phone numbers from other providers. Provided expert technical support for cellphones, troubleshooting and resolving issues to enhance customer satisfaction.

Translated and localized content across various media, ensuring accuracy and cultural relevance. Reviewed and edited translated materials to uphold high standards of quality and consistency. Crafted compelling and persuasive copy for marketing materials, advertisements, and digital content to engage target audiences and drive brand messaging.

Taught English and general subjects at four educational centers. Implemented adaptive teaching strategies and led classroom management.

Currently pursuing a degree in Clinical Psychology and Social Counseling at Universidad Panamericana, focusing on advanced psychological theories and social intervention strategies. This program enhances understanding of human behavior and societal dynamics.

Engaged in ongoing studies in Blockchain Project Management at AltHash University, gaining expertise in the strategic planning and execution of blockchain-based initiatives. This program covers the technical and managerial aspects of decentralized technologies.

Completed a program on Introduction to Stock Market Investment at Universidad Politécnica de Valencia, acquiring foundational knowledge in financial markets and investment strategies. This course provided insights into market analysis and portfolio management.