Open to opportunities

Rommel Peralta

@rommelperalta

Message

Experienced customer service professional specializing in call center and retail operations.

Philippines

Message

What I'm looking for

I am seeking a customer-focused role where I can use my call center and retail management experience to improve customer satisfaction and operational efficiency while growing professionally.

I am an experienced customer service professional with a background in call center support and retail management, having worked on voice, email, and chat channels for multiple temporary and permanent roles. I focus on active listening, accurate issue resolution, and using CRM and fulfillment tools to ensure customers feel supported and valued.

My career includes store management and retail assistant positions in UAE retail environments, billing and coordination responsibilities for sales teams, and multiple call center assignments supporting e-commerce and healthcare accounts. I have experience with order processing, inventory oversight, and customer-facing problem solving under performance targets.

I seek opportunities where I can contribute reliable customer support, improve operational processes, and grow my capabilities while sharing expertise to support company objectives.

Experience

Work history, roles, and key accomplishments

Call Center Representative

4eFulfillment.com t/a GiftsDirect & The Irish Store

Jan 2025 - Dec 2025 (11 months)

Provided voice, email, and chat support handling customer inquiries and complaints, resolving issues and diffusing escalations while adhering to company policies and using CRM tools.

Customer Service Phone Support Email Support Live Chat CRM Active Listening Escalation Management

Call Center Representative

FounDever – Alight (Tarlac Branch)

Jan 2024 - Dec 2024 (11 months)

Handled healthcare account inquiries via phone, email, and chat, resolved customer complaints, maintained accurate customer records, and met service level targets.

Healthcare Support Customer Service Phone Support Email Support Live Chat Records Management

Call Center Representative

4eFulfillment.com t/a GiftsDirect & The Irish Store

Jan 2024 - Dec 2024 (11 months)

Delivered voice, email, and chat support to customers, addressed complaints, provided solutions, and maintained accurate records while meeting performance targets.

Customer Service Phone Support Email Support Live Chat CRM Performance Targeting Data Entry Problem Solving

Call Center Representative

4eFulfillment.com t/a GiftsDirect & The Irish Store

Jan 2023 - Dec 2023 (11 months)

Provided multichannel customer support (voice, email, chat), addressed product and service issues, and ensured callers felt supported through active listening and appropriate tool use.

Customer Service Multichannel Support Active Listening CRM Communication Data Entry

Store Manager

High Spirits LLC

Jan 2020 - Dec 2022 (2 years 11 months)

Managed store operations including merchandising, inventory, staff oversight, and customer issue resolution to maintain store presentation and improve sales performance.

retail management Inventory Control Merchandising Customer Service Shopify Staff Supervision Sales Analysis POS

Retail Assistant

African + Eastern (Near East) LLC

Jan 2015 - Dec 2020 (5 years 11 months)

Assisted customers on the shop floor, processed payments, managed merchandise display, and supported system transfers for on-trade and retail operations.

Customer Engagement Cash Handling Merchandising Inventory Display Retail Sales Store Operations

Billing Officer / Coordinator

Eros Electricals Group

Jan 2011 - Dec 2012 (1 year 11 months)

Facilitated order booking and billing documentation, prepared periodic reports, handled queries from sales and customers, and escalated unresolved issues to supervisors.

Billing Order Processing Reporting Sales Support Documentation Cross Functional Communication Query Resolution Invoice Management

Sales Assistant

Advanced Electronics Service Corporation

Jan 2011 - Dec 2012 (1 year 11 months)

Supported sales operations for multiple branches, conducted and monitored branch inventory, coordinated service concerns, and ensured promoter attendance and reporting.