Wemi Akinde

I am a customer service professional with over five years of experience delivering efficient, detail-oriented support across industries. I prioritize confidentiality, clear communication, and building strong customer relationships that drive repeat business.

At Insigna Limited I improved customer satisfaction by 20%, reduced processing time by 25%, and increased repeat business by 40% through accurate account management and CRM-driven follow-up. I also trained new team members, which strengthened team performance and consistency.

Previously, as a Call Center Agent, I reduced call escalations by 30% and improved customer satisfaction scores by 25% through prompt problem solving and professional communication. I handled high call volumes while maintaining accurate records and administrative support.

I hold a B.Ed in Educational Management and recent certifications in Google Foundations of Project Management and Agile Project Management. I am comfortable with Microsoft Office 365, Zoho Desk, VMware, Google Workspace, and project management fundamentals including Agile and Scrum.