Open to opportunities

Yarince Pascual-Mateo

@yarincepascual-mateo

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I deliver help desk, network, and infrastructure support across healthcare, nonprofit, and small-business environments.

United States

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What I'm looking for

I'm looking to continue delivering reliable help desk, desktop, network, and infrastructure support while improving security, documentation, user experiences, and operational continuity.

I've delivered IT support for Camino, the Consulate of Guatemala North and South Carolina, Heunets Inc., and Geeks On Site, resolving hardware, software, network, printer, and endpoint issues across onsite and remote environments. At Camino, I supported 90+ users across multiple locations, improved Wi-Fi coverage by 30%, and reduced repeat support tickets by 20% through documentation and end-user guides.

I deploy and manage Windows devices, Microsoft 365, Google Workspace, Active Directory, network infrastructure, audiovisual equipment, and IT assets. I've also strengthened security by mitigating a live web application injection attack and taught computer literacy classes that reduced support tickets by 60%.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Technician II

Current

Heunets Inc.

May 2026 - Present (5 months)

Completed L1/L2 IT support tickets using BMC Helix ITSM and deployed HP, Dell, and Lenovo devices via Microsoft Intune. Managed IT assets and collaborated with network administrators to ensure device connectivity.

Microsoft Intune Dell Lenovo Unix Windows Ethernet Asset Management

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Charlotte

Bachelor of Science, Computer Science

2017 - 2021

Activities and societies: Duke Energy STARS recipient and member; Bonner's leader worked with fellow students on Civic duty projects in the Charlotte Optimist Park area.

Graduated with a Bachelor of Science in Computer Science, with a minor in Math and Business. Recipient of the Duke Energy STARS award and member of the Bonner Leaders program.