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Erick Infante

@erickzuniga

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Technical Support Specialist with expertise in IT infrastructure.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT support.

I am an experienced Technical Support Specialist with a strong background in IT infrastructure and support. Currently, I provide comprehensive technical support for end users, managing PC deployments, applications, and network systems. My role involves troubleshooting PC and application issues, performing PC imaging, and ensuring seamless connectivity for remote users through VPN support.

Throughout my career, I have developed a robust skill set in network administration, system security, and help desk support. I have successfully managed support tickets, conducted user training sessions, and created knowledge base articles to enhance user experience. My certifications, including CompTIA A+ and Network+, further validate my expertise in the field.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Provest

Jan 2022 - Present (3 years 5 months)

Provided comprehensive technical support for end users, managing PC deployments, applications, and network systems. Troubleshot PC and application issues, performed PC imaging and deployments for new and existing users.

Network Administration Windows Server Active Directory TCP IP DHCP DNS System Security Disaster Recovery

Support Technician T2

Visual Edge IT

Jan 2021 - Dec 2022 (1 year 11 months)

Provided comprehensive technical support for computer systems, software, and hardware. Delivered helpdesk support for IT issues, hardware maintenance, and software troubleshooting.

Help Desk Support Technical Troubleshooting System Monitoring IT Support

Help Desk/Field Service Technician

Pro Computer Services

Jan 2019 - Dec 2020 (1 year 11 months)

Provided help desk support for diverse IT issues including hardware, software, and networking. Installed, tested, and monitored servers, firewalls, and new software systems.

Help Desk Support Hardware Software support Networking System Monitoring

ATM Field Engineer

Shield Business Solutions

Jan 2018 - Dec 2019 (1 year 11 months)

Conducted onsite diagnostics and repairs of automated teller machines. Maintained service quality standards while meeting response time requirements.

ATM Diagnostics Quality Assurance Documentation Technical Support

IT Consultant, Network Administrator

Network Paramedics Inc

Jan 2010 - Dec 2015 (5 years 11 months)

Managed enterprise network infrastructure across 4 company locations. Implemented and maintained system security protocols for 30+ staff end-users.

Network Administration Enterprise Networking System Security Disaster Recovery

Education

Degrees, certifications, and relevant coursework

CHI Technical Institute

Associate Degree, Computer Networking & Repair

Completed an Associate Degree in Computer Networking & Repair. Gained foundational knowledge in computer systems, network infrastructure, and troubleshooting techniques.