Moses Ekanem
@mosesekanem
IT support specialist skilled in systems administration, troubleshooting, and cybersecurity fundamentals.
United StatesWhat I'm looking for
I am an IT support specialist with hands-on experience providing Tier 1 and Tier 2 support across Windows and macOS environments for U.S.-based organizations. I have supported 150+ users, diagnosed hardware, software, and network issues, and improved ticket resolution time by 25%.
I have practical experience in network setup (LAN/WAN), endpoint security, Microsoft 365 and Google Workspace administration, and remote support tools such as TeamViewer and AnyDesk. I document procedures, create user guides, and collaborate with senior engineers to deploy updates and security patches.
I hold a Diploma in Information Technology and certifications including CompTIA IT Fundamentals (ITF+) and the Google IT Support Professional Certificate. I seek opportunities where I can contribute reliable support, improve operational efficiency, and grow my cybersecurity and systems administration skills.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Raleigh Tech Solutions
Mar 2023 - Present (2 years 11 months)
Provided Tier 1 and Tier 2 technical support to 150+ users across Windows and macOS, diagnosing hardware, software, and network issues and improving ticket resolution time by 25%. Assisted with endpoint security, system updates, and user access management while creating documentation to reduce repeat incidents.
Technical Support Technician
Blue Ridge IT Services
Jun 2021 - Feb 2023 (1 year 8 months)
Supported small business clients with on-site and remote IT troubleshooting, set up workstations, printers and network devices, and assisted with data backups and security patch deployments to improve client system reliability.
Education
Degrees, certifications, and relevant coursework
Wake Technical Community College
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology focusing on foundational IT support, networking, and systems administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Moses?
You can contact Moses and 90k+ other talented remote workers on Himalayas.
Message MosesFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
