I am looking for a company that measures individual performance objectively while providing opportunities for teamwork, promotes a culture of ownership and accountability, and offers growth opportunities.
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WA@waynearmstrong
Organized account manager with a focus on customer success.
PolandI am looking for a company that measures individual performance objectively while providing opportunities for teamwork, promotes a culture of ownership and accountability, and offers growth opportunities.
With a strong background in account management and customer success, I have honed my skills in optimizing high-value accounts and ensuring customer satisfaction. My experience at Glopal involved onboarding clients, upselling services, and conducting monthly performance reports, all while maintaining a dedicated point of contact for customer inquiries. I thrive in collaborative environments and am committed to achieving company goals through effective communication and strategic planning.
Prior to my role at Glopal, I worked at Fujitsu Services, where I managed major incidents within an ITIL framework, ensuring timely resolutions and adherence to service level agreements. My ability to lead conference calls and produce detailed reports contributed to improved service delivery and customer experience. I have also provided remote IT support for the UK Cabinet Office, where I developed strong problem-solving skills and a keen attention to detail.
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Work history, roles, and key accomplishments
Glopal
Sep 2018 - Mar 2022 (3 years 6 months)
Managed high-value accounts for Glopal's localized e-commerce solution, providing customer guidance and optimizing account performance. Responsibilities included onboarding, upselling, and monthly reporting, while ensuring customer retention and collaboration with various departments within an Agile framework.
Fujitsu Services
Feb 2014 - Jan 2017 (2 years 11 months)
Managed major incidents within an ITIL framework, acting as a liaison between customers and technical teams. Responsibilities included leading conference calls, producing incident reports, and analyzing service desk performance to enhance service delivery.
Fujitsu Services
Jul 2008 - Jan 2014 (5 years 6 months)
Provided remote IT support in a high-call volume environment for the UK Cabinet Office. Responsibilities included domain administration, user account management, and technical support for various devices and software.
Degrees, certifications, and relevant coursework
Advanced Modern Apprenticeship, Telecommunications
Completed an Advanced Modern Apprenticeship in Telecommunications, gaining practical skills and knowledge in the field.
A+ IT Technician, Information Technology
Achieved A+ IT Technician certification, demonstrating proficiency in IT fundamentals and technical support.
Software and tools used professionally
PolandYou can contact Wayne and 90k+ other talented remote workers on Himalayas.
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