Jacek Mucha

Managing a portfolio of B2B SAAS clients, providing relationship management and daily support for a wealth-tech product. Responsibilities include client feedback collection, training, and collaboration with data teams.

Provided account management and support for clients of a Bitcoin private bank. Responsibilities included onboarding, daily support via chat and email, and social media support, achieving high customer satisfaction.

Provided daily technical support to a global NGO network, managing incident resolution and creating knowledge base articles. Responsibilities included validating NGOs and responding to partner needs.

Provided customer support via live chat and Zendesk for a leading start-up, focusing on billing and merchant support, and escalating issues as necessary.

Engaged customers through outreach campaigns for Microsoft, educating them on subscription features and assisting with Office 365 setup, while collecting feedback.

Provided technical and billing support for Microsoft Office 365, resolving queries and ensuring high levels of customer satisfaction through effective communication.

Completed the Agile BA Foundation certification, focusing on the principles and processes of AgileBA in project situations, including techniques like MoSCoW prioritization and iterative development.