At Chui Africa, I prospect and onboard merchants by visiting businesses and presenting Speedy Chui Africa's delivery solutions. I follow up on potential partnerships and support merchants with service concerns, parcel usage, and payment processes.
At Majorel Kenya, I managed 60–80 customer interactions daily across phone, email, and live chat, maintaining 95%+ customer satisfaction scores. I used discovery conversations to understand needs, recommend solutions, and document cases in CRM records.
At KOKO Networks Limited, I supported a network of field sales agents and retail partners, conducted prospecting and joint sales activities, and recruited and onboarded new agents. I achieved 105–115% of monthly sales targets and contributed to 18% territory revenue growth.
