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Wasim Ahmed S

@wasimahmeds

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Customer service professional skilled in team management and process improvement.

India

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What I'm looking for

I am seeking a role that allows me to leverage my customer service expertise while fostering team collaboration and driving process improvements in a dynamic environment.

My name is MD Wasim Ahmed S, and I am a dedicated customer service professional with extensive experience in managing and leading teams to deliver high-quality service. Currently, I serve as the Lead - Operations at Tanla Platforms Limited, where I oversee regulatory operations, manage KYC verifications, and ensure compliance with industry standards. My role involves addressing client queries with professionalism and utilizing analytical skills to troubleshoot issues effectively, contributing to enhanced customer satisfaction.

Throughout my career, I have demonstrated a commitment to process optimization and cross-functional collaboration. At Atria Convergence Technologies, I managed inbound semi-voice support, ensuring swift issue resolution while maintaining high service standards. My experience at Tech Mahindra as a Senior Technical Support Associate further honed my technical troubleshooting skills, allowing me to deliver timely and effective solutions to customer inquiries. I am passionate about continuous improvement and have successfully implemented best practices that have streamlined customer service processes and improved response times.

Experience

Work history, roles, and key accomplishments

Current

Lead - Operations / Customer Service

Current

Tanla Platforms Limited

Jan 2021 - Present (4 years 4 months)

Managed KYC verifications and ensured adherence to regulatory compliance while resolving customer complaints. Streamlined processes to improve response times and service quality, collaborating cross-functionally to address complex service issues.

KYC Regulatory Compliance Customer Service Process Optimization Cross Functional Collaboration Analytical Skills CRM Systems Team Leadership

Customer Support Specialist

Atria Convergence Technologies Limited

Jul 2019 - Feb 2021 (1 year 7 months)

Managed inbound semi-voice support for client queries, ensuring effective issue resolution and high service standards. Demonstrated strong analytical skills while maintaining customer satisfaction through proactive engagement.

Customer Support Analytical Skills Time Management Client Engagement Multitasking Communication Skills Problem Solving Customer Satisfaction

Senior Technical Support Associate

Tech Mahindra

Nov 2018 - May 2019 (6 months)

Provided technical support to customers via chat, resolving product and service queries efficiently. Conducted quality monitoring to ensure adherence to service standards and enhance customer satisfaction.

Technical Support Chat Support Monitoring Customer Satisfaction Troubleshooting Communication Skills Problem Analysis Customer Service

Front Office Administrator

Muneer Motors Pvt Ltd

May 2016 - Jun 2018 (2 years 1 month)

Provided service support by addressing customer queries via phone and email. Utilized SAP for managing customer complaints and prepared billing invoices and service revenue reports.

Customer Service SAP Customer Management Billing Data Analysis Excel Word Communication Skills

Customer Support Executive

Tata Business Support Services

Jan 2013 - Jul 2015 (2 years 6 months)

Managed inbound voice support, addressing client inquiries with effective solutions. Focused on troubleshooting and prompt issue resolution to ensure high customer satisfaction.