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Tauseef Khan

@tauseefkhan

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Experienced Customer Support Executive specializing in client relationship management.

India

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages teamwork.

I am Tauseef Khan, a dedicated Customer Support Executive with over 8 years of experience in the international BPO sector. My expertise lies in customer service, Client Relationship Management (CRM), and customer success across various industries, including e-commerce, insurance, and travel. In my roles as a Process Associate and Process Manager, I have consistently excelled in managing customer interactions and ensuring high levels of satisfaction by providing effective solutions tailored to client needs.

Throughout my career, I have successfully managed customer inquiries, resolved complaints, and contributed to process management improvements. My recent position as a Senior Consultant at Marketstar involved managing customer inquiries and providing timely information about products and services, while also addressing issues related to product quality and delivery. I am committed to aligning team objectives with organizational goals and continuously staying updated on industry trends to drive customer success.

Experience

Work history, roles, and key accomplishments

Senior Consultant

Marketstar

Aug 2023 - Sep 2023 (1 month)

Managed customer inquiries through calls, providing timely and accurate information about products, orders, shipping, and returns. Resolved complaints and issues, maintaining customer satisfaction through effective solutions and Zendesk ticket management.

Customer Service Zendesk Problem Solving Order Management Customer Satisfaction

Analyst - Operations

Allstate

Jan 2020 - Aug 2021 (1 year 7 months)

Liaised with financial institutions to obtain payoff information for customers and managed auto insurance total loss claims, ensuring efficient processing and resolution.

Claims Management Customer Service Communication Problem Solving

Advisor 2, Customer Service

Concentrix

Dec 2017 - Aug 2019 (1 year 8 months)

Handled customer inquiries over the phone, assisting with order tracking, product information, returns, and refunds. Resolved issues related to delivery delays and account discrepancies, ensuring timely resolution and customer satisfaction.

Customer Service Problem Solving Communication Customer Satisfaction

Customer Service - Operations

Credence

Dec 2015 - Dec 2017 (1 year 11 months)

Made outbound calls to customers to collect payment for outstanding ambulance bills and followed up on overdue payments to ensure timely debt recovery while adhering to company policies.

Customer Service Communication Payment Processing Compliance

Customer Care Officer

Convergys

Mar 2014 - Mar 2016 (2 years)

Handled calls from doctors and hospital billing teams, providing the status of insurance claims. Collaborated with internal departments to ensure efficient claim resolutions.

Claims Customer Service Communication Collaboration