Open to opportunities

Edward Mahebo

@edwardmahebo

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Customer experience specialist with strong communication and problem-solving skills.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an astute customer-centric professional with a proven track record in handling diverse customer inquiries through live chat, email, and phone. My experience spans various roles, including Investor Relations Officer and Customer Service Representative, where I have consistently delivered high customer satisfaction through effective communication and problem-solving skills.

Throughout my career, I have adeptly utilized various CRM tools to provide prompt and efficient service. My proactive approach and attention to detail have enabled me to conduct KYC due diligence, onboard new members, and resolve customer concerns effectively. I am passionate about creating positive customer experiences and continuously seek opportunities to enhance my skills in customer relations.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Experience

Current

pay compliance

Feb 2024 - Present (1 year 3 months)

Currently providing customer experience and investor support through live chat, email, and phone. Responsible for onboarding new members and conducting KYC due diligence.

Customer Support KYC CRM Tools Communication Skills Problem Solving Live Chat Support Data Entry Customer Onboarding Customer Satisfaction

Investor Relations Officer

Safaricom Investment Cooperative

Jun 2022 - Jun 2023 (1 year)

Conducted activations and presentations, recruited new members, and managed client databases. Provided solutions to clients through various communication channels.

Client Communication Presentation Database Management Customer Solutions Communication Skills Problem Solving Live Chat Support

Marketing & Customer Service

Buy Rent Kenya Ltd

Feb 2021 - Jun 2022 (1 year 4 months)

Sourced new clients, set up client accounts, and provided advertising solutions. Conducted customer feedback surveys and resolved customer concerns.

Marketing Customer Service CRM Tools Feedback Problem Solving Communication Skills Advertising

Freelance Real Estate Sales Rep

Independent

Jan 2017 - Nov 2019 (2 years 10 months)

Handled customer inquiries through calls and emails, conducted surveys, and managed CRM systems. Ensured adherence to call center operations guidelines.

Customer Service CRM Management Survey Live Chat Support Problem Solving Communication Skills

Property Sales Consultancy

Glensam Company Ltd

Dec 2015 - Dec 2016 (1 year)

Sourced properties and buyers, drafted lease agreements, and maintained client databases. Generated leads and filed reports.

Property Management Agreements Database Management Reporting Communication Skills Problem Solving

Conveyancing & Litigation Pupillage

Robson Harris & Co. Advocates

Jul 2011 - Jul 2013 (1 year 11 months)

Assisted in court proceedings, managed mail delivery, and maintained records. Engaged in photocopying, binding, and filing of documents.

Document Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Cannon Photography Workshop

Certificate, Photography

2018 - 2018

Completed a certificate program in fashion and light photography, enhancing skills in visual storytelling and photography techniques.

Africa Nazarene University

Bachelor's Degree, Mass Communication

2011 - 2015

Completed a Bachelor's Degree in Mass Communication with a major in Electronic Media, focusing on various aspects of media production and communication strategies.