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Warren User

@warrenuser

Project Manager at Red Bee Media who delivered digital transformation initiatives across technical, product, and operations teams.

Portugal

Message

At Red Bee Media, I delivered end-to-end digital transformation initiatives across technical, product, and operations teams, improving workflow efficiency and platform performance across multi-region environments.

I also coordinated client projects from onboarding to BAU delivery, including a UK/EU portfolio migration involving UK, India, and US operations. As a Project Manager, I led agile projects focused on product UI and automation design.

Alongside project management, I served as Service Delivery Manager at Red Bee Media, designing dashboards and SLA reporting tools for data quality monitoring. Earlier, I managed a metadata services department at Red Bee Media and worked in production, performance analysis, and operational editing at BBC Worldwide.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Freelance

Freelance project manager currently delivering projects remotely.

Project Manager

Red Bee Media

Jan 2021 - Jul 2025 (4 years 6 months)

Delivered end-to-end digital transformation initiatives across technical, product and operations teams, improving workflow efficiency and platform performance. Led agile projects focused on product UI and automation design, and coordinated cross-functional stakeholders to drive projects to completion.

Project Management Agile Digital Transformation Stakeholder Management SLA Compliance Workflow Efficiency UAT Client Migration

Service Delivery Manager

Red Bee Media

Jan 2011 - Jul 2025 (14 years 6 months)

Liaised between clients, operations and technology across multiple time zones, serving as primary escalation point for service issues. Implemented workflow improvements, designed dashboards and SLA reporting tools, and advised pre-sales teams on technical feasibility.

Service Delivery Stakeholder Management SLA Reporting Process Improvement Technical Documentation Pre Sales Dashboard Design

BBC Network Director

Red Bee Media

Jan 2009 - Dec 2010 (1 year 11 months)

Directed live playout operations across BBC TV channels and regional network in a 24/7 broadcast environment against stringent SLA procedures. Ensured schedules and media assets were accurate and compliant, and deployed disaster recovery protocols during live incidents.

Broadcast Operations Real Time Playout SLA Compliance Disaster Recovery Media Asset Management Editorial Coordination

Operations Manager

Red Bee Media

Aug 2006 - Jan 2009 (2 years 5 months)

Managed a 20-person department delivering metadata services for 400+ channels. Oversaw resource planning, designed workflows, QA processes, reporting frameworks and KPIs, and engaged directly with major clients such as Sky, BBC and Discovery.

Operations Management Resource Planning Workflow Design QA KPI Reporting Customer Relationship Management Metadata

Operational Editor

BBC Worldwide

Jan 2003 - Dec 2006 (3 years 11 months)

Managed editorial team responsible for urgent client delivery.

Editorial Management Client Delivery

Performance Analyst

BBC Worldwide

Jan 2003 - Dec 2006 (3 years 11 months)

Produced performance analysis reporting to drive efficiencies.

Performance Analysis Reporting

Production Manager

BBC Worldwide

Jan 2003 - Dec 2006 (3 years 11 months)

Led out-of-hours operational metadata team, managing editorial team responsible for urgent client delivery. Produced performance analysis reporting to drive efficiencies.

Metadata Management Team Leadership Performance Analysis Editorial Operations