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@daeriansvv
Dedicated customer service professional with strong communication skills.
I am a dedicated customer service professional with experience at Walmart, where I honed my skills in assisting customers with professionalism and care. My role involved not only addressing customer inquiries but also resolving conflicts to enhance overall satisfaction. This experience has equipped me with a strong foundation in communication and interpersonal skills, which I have further developed through my community service as a translator.
Currently, I serve as a Security Control Dispatcher with the City of Phoenix, where I leverage my multitasking and problem-solving abilities to respond effectively to emergencies. My role requires me to coordinate security personnel and manage surveillance systems, ensuring optimal security measures are in place. I take pride in my ability to communicate clearly and effectively, which has become my primary strength in both spoken and written forms.
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Work history, roles, and key accomplishments
City of Phoenix
Jan 2023 - Present (2 years 10 months)
Currently employed as a Security Officer with the City of Phoenix, serving as a Dispatcher. This role was given due to strong abilities in communication, multitasking, and problem-solving.
Walmart
Jan 2021 - Dec 2023 (2 years 11 months)
Gained valuable experience assisting customers with professionalism and care. Demonstrated strong communication skills for effective interaction with customers and team members, fostering a collaborative work environment.
Degrees, certifications, and relevant coursework
Associate of Applied Science, Cybersecurity
Currently pursuing an Associate of Applied Science in Cybersecurity. The program focuses on foundational knowledge and practical skills in information security, network defense, and cyber threat analysis.
Software and tools used professionally
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