Open to opportunities

WAN NOR AINSYAH WAN MOHAMAD HANIFFIZA

@wannorainsyahwanmoha

Message

Commercial relationship manager driving revenue growth and stakeholder success.

Malaysia

Message

What I'm looking for

I seek a role leveraging property and relationship management skills where I can drive revenue, manage stakeholders, and lead events within a collaborative, growth-oriented company.

I am a Commercial and Relationship Management professional with experience across property development, land administration, sales growth, event partnerships, and customer operations. I have led leasing and sales efforts, coordinated legal and government matters, and delivered measurable revenue increases, such as growing monthly resort sales from RM2,000 to RM6,000 within four months.

I excel at stakeholder engagement, vendor and government liaison, and event coordination, having managed large property portfolios and executed the Bangi Resort Hotel Durian Festival & Awards 2025 with successful partnership negotiations and compliance oversight. I bring operational discipline from aviation and building-management roles and a customer-focused approach to drive commercial outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Relationship Executive

Current

Bangi Resort Development Corporation

May 2025 - Present (8 months)

Managed commercial land and bungalow portfolios, coordinated legal/government matters, and led sales and upselling that grew monthly resort product revenue from RM2,000 to RM6,000 in four months; planned and executed the 2025 Durian Festival securing ASEAN recognition.

Land Administration Stakeholder Engagement Upselling Event Coordination Relationship Management

Guest Assistance

Capital A Berhad

Jul 2024 - Apr 2025 (9 months)

Managed check-in, gate operations, and TOB reporting across 6+ flight sectors daily, serving 300+ passengers per shift while coordinating with ramp agents to ensure baggage accuracy and operational efficiency.

TOB Reporting Aviation Safety Customer Service

Building Manager

SA Property Management

May 2023 - May 2024 (1 year)

Managed 267 residential units and 19 VIP properties, oversaw 20+ renovation projects (RM10K–RM100K+), and resolved resident issues to maintain high satisfaction levels.

Facilities Management Vendor Management Resident Relations Budget Management & Compliance

Customer Care Officer

Country Garden Pacificview

Apr 2018 - Apr 2023 (5 years)

Provided front-desk and operational support for 400+ high-rise units, managed vacant possession and defect liability processes, and liaised with contractors to ensure timely resolution of issues.

Customer Service Defect Liability Management Front Desk Operations Access Control Tenant Relations Cross Cultural Communication

Team Leader

Daythree Business

Apr 2016 - Apr 2018 (2 years)

Promoted to Team Leader after top sales performance; supervised call floor operations, ensured team met sales and quality targets, and trained new agents on sales techniques and systems.