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@sashaabdulrahman
Operations manager with expertise in client relations and project delivery.
With a diverse background in international relations and business studies, I have cultivated a robust skill set that spans corporate real estate, project management, and customer service. My journey has taken me from overseeing floral design projects to managing operations for a boutique marketing agency, where I excel at earning client trust and delivering exceptional service.
In my current role as Operations Manager at Lovely3C Pte. Ltd., I coordinate with multinational clients across various time zones, supporting design and delivery of corporate collateral. My experience includes managing invoicing and procurement in a fully remote environment, ensuring seamless operations that enhance client satisfaction.
Previously, I have held positions that required a strong focus on client retention and operational excellence, including roles at Regus Management and JLL Property Services. My ability to negotiate and secure solutions for global clients has been a hallmark of my career, and I am passionate about creating environments that foster productivity and success.
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Work history, roles, and key accomplishments
Lovely3C Pte. Ltd.
Jan 2023 - Present (2 years 10 months)
Managed daily coordination with multinational clients for a boutique B2B marketing agency specializing in tech companies. Supported the design, organization, and delivery of corporate collateral, including rebranding initiatives and website updates. Played a key role in administrative functions, including invoicing, accounts, and procurement in a remote environment.
Lovely3c Pte. Ltd.
Jan 2023 - Present (2 years 10 months)
Managed daily coordination with multinational clients for a boutique B2B marketing agency specializing in tech companies. Supported the design, organization, and delivery of corporate collateral, including rebranding initiatives and customer success stories.
Regus Management Sdn Bhd
Jan 2019 - Dec 2022 (3 years 11 months)
Provided globally connected corporate office infrastructure and facilities management expertise, offering hybrid working solutions and event space services. Delivered immediate cost benefits and opportunities for clients to outsource office portfolios while enhancing productivity. Maintained strong client retention by continually improving customer service and hospitality.
Regus Management Sdn Bhd
Jan 2019 - Dec 2022 (3 years 11 months)
Provided globally connected corporate office infrastructure and facilities management expertise, ranging from hybrid working solutions to event and training space services. Maintained a strong focus on client retention by continually improving customer service and hospitality.
JLL Property Services (M) Sdn Bhd
Jan 2019 - Dec 2022 (3 years 11 months)
Specialized in commercial space solutions for global clients, supporting their real estate strategies. Successfully negotiated and secured temporary office swing space for over 700 displaced staff within three working days.
Sweet Pea Floral Design
Jan 2014 - Dec 2019 (5 years 11 months)
Oversaw all administrative, operational, financial, and human resource aspects of this retail business as a sole proprietor. Devised and implemented marketing and sales strategies to expand industry connections. Secured and retained key corporate accounts while ensuring full compliance with corporate and business laws.
Sweet Pea Floral Design
Jan 2014 - Dec 2019 (5 years 11 months)
Oversaw all administrative, operational, financial, and human resource aspects of this retail business. Devised and implemented marketing and sales strategies to expand industry connections while ensuring full compliance with corporate and business laws and regulations.
M Moser Associates
Jan 2012 - Dec 2014 (2 years 11 months)
Structured and delivered key proposals to both international and local clients, focusing on design-led corporate office fit-outs and solutions. Collaborated, supervised, and delivered successful responses to Requests for Information (RFI) and Requests for Proposal (RFP).
M Moser Associates
Jan 2012 - Dec 2014 (2 years 11 months)
Structured and delivered key proposals to international and local clients, focusing on design-led corporate office fit-outs and solutions. Collaborated, supervised, and delivered successful responses to Requests for Information (RFI) and Requests for Proposal (RFP). This role involved significant client engagement and project coordination.
JLL Property Services (M) Sdn Bhd
Jan 2019 - Present (6 years 10 months)
Specialized in commercial space solutions for global clients, supporting their real estate strategies. Successfully negotiated and secured temporary office swing space for over 700 displaced staff within three working days. Demonstrated polished presentation skills and re-established relationships with notable landlords within Klang Valley.
Degrees, certifications, and relevant coursework
MA International Relations, International Relations
Completed a Master of Arts in International Relations. Focused on global political dynamics and international affairs.
BSc (Hons) Business Studies, Business Studies
Obtained a Bachelor of Science with Honours in Business Studies. Gained comprehensive knowledge in various business disciplines.
Cambridge A Levels, General Studies
Completed Cambridge A Levels, demonstrating advanced academic proficiency. Prepared for university-level studies through rigorous coursework.
Cambridge IGCSEs, General Studies
Achieved Cambridge IGCSEs, building a strong foundation in core subjects. Developed essential academic skills for further education.
Software and tools used professionally
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