Looking for a job

Wangui Gachumj

@wanguigachumj

Message

I resolve customer inquiries and build relationships across banking and education.

Kenya

Message

What I'm looking for

I'm seeking a remote Customer Care Expert role where I can apply service excellence, relationship management, complaint resolution, and cross-functional collaboration to support customers effectively.

I'm the first point of contact at Thogoto Teachers College, resolving student, parent, and stakeholder inquiries across admissions, fees, programmes, and services.

Previously at KCB Bank, I supported customers while marketing loans, credit cards, savings accounts, and insurance. I built client relationships, identified cross-selling opportunities, acquired new clients, and supported digital and community marketing campaigns.

Alongside customer care, I evaluate and annotate AI model outputs at Atlas Capture, providing feedback to improve response quality. My background also includes office administration, HR support, finance record-keeping, and data analytics training.

Experience

Work history, roles, and key accomplishments

Current

AI Data Trainer (Part-Time)

Current

Atlas Capture

Sep 2025 - Present (1 year)

Evaluate and annotate AI model outputs for accuracy, relevance, and quality in accordance with project guidelines. Provide structured feedback to improve model response quality and reduce error rates.

AI Model Training Data Annotation Quality Assurance Remote Collaboration

Current

Customer Relations Officer

Current

Thogoto Teachers College

Jan 2025 - Present (1 year 8 months)

Served as first point of contact for students, prospective students, parents, and stakeholders, resolving inquiries about programmes, admissions, fees, and services via phone, email, WhatsApp, and in person. Guided prospective students through the application and admissions process and investigated and resolved customer complaints.

Customer Service Communication Skills Admissions Complaint Resolution Record keeping Data Entry Inter departmental Coordination Confidentiality

Sales & Marketing and Customer Care Representative

KCB Bank

Feb 2022 - Nov 2024 (2 years 9 months)

Delivered timely, effective customer service, resolving inquiries about banking products and ensuring a positive customer experience. Marketed and sold banking products including loans, credit cards, savings accounts, and insurance, consistently working toward individual and team sales targets.

Customer Service Sales Marketing Cross Selling Customer Relationship Management Digital Marketing Compliance Data Entry

Office Administrator & Human Resource Manager

Mweiga-Amboni Roads Project

Nov 2019 - Mar 2021 (1 year 4 months)

Managed office finances, budgets, and procurement, coordinating across departments to ensure smooth daily operations. Prepared employee and supplier contracts, and supported staff with visa and work permit processes.

Office Administration Budget Management Procurement Contract Management Human Resources Dispute Resolution

Finance Intern

JNP Properties

Sep 2019 - Oct 2019 (1 month)

Maintained inventory stock records and managed cashbooks, ensuring accurate balancing of accounts. Organized personnel and receipt files to support financial record-keeping.

Inventory Management Cashbook Management Financial Record Keeping