DGDorothy Gesare
@dorothygesare
Dynamic professional with expertise in customer service and sales.
KenyaWhat I'm looking for
I am a results-driven professional with extensive experience in customer service, sales, and education. My career has been marked by a passion for financial inclusion and product education, which I believe are essential for enhancing organizational reputation through impeccable service. I excel in business acquisition, client relations, and problem-solving, consistently delivering top-notch support that drives business growth.
Currently, I work as a Direct Sales Representative at KCB Bank Group, where I formulate and execute sales strategies to enhance product visibility and expand our client base. My previous roles, including a Customer Care Specialist at M-KOPA Solar and a Professional Freelancer in data annotation, have equipped me with a diverse skill set that includes market research, customer engagement, and technical proficiency in AI training. I am committed to continuous improvement and thrive in environments that challenge my adaptability and problem-solving abilities.
Experience
Work history, roles, and key accomplishments
Direct Sales Representative
KCB Bank Group
Oct 2023 - Present (1 year 8 months)
Responsible for formulating and executing sales and marketing strategies, identifying and acquiring new customers, and building strong client relationships. Conducted market research and delivered compelling sales presentations to enhance product visibility and customer satisfaction.
Professional Freelancer
Remotasks
Nov 2021 - Oct 2023 (1 year 11 months)
Engaged in data annotation and labeling to enhance AI models, contributing to natural language processing development. Collected and preprocessed data, and assisted in testing AI models to improve system reliability.
Customer Care Specialist
M-KOPA Solar Kenya Limited
Mar 2022 - Jun 2023 (1 year 3 months)
Provided high-quality customer service by addressing inquiries and resolving issues. Educated customers on solar products and financing options while ensuring compliance with company policies and enhancing service delivery through feedback.
English and Literature Teacher
Giasobera SDA Mixed Secondary School
Jan 2021 - Feb 2022 (1 year 1 month)
Designed and delivered engaging lessons in English and Literature, facilitating communication among teachers, students, and parents. Developed diverse teaching strategies to accommodate various learning styles.
Education
Degrees, certifications, and relevant coursework
KUKibabii University
Bachelor of Education Arts, Education
2016 - 2021
Grade: Second Class Honors
Awarded Second Class Honors in Bachelor of Education Arts with a focus on English and Literature.
St. Ann’s College
Computer Proficiency Training, Computer Science
2016 - 2016
Completed Computer Proficiency Training.
Kereri Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2015
Grade: B Plain
Attained Grade: B Plain (66 points) in the Kenya Certificate of Secondary Education (K.C.S.E).
Mt. Sinai Academy
Kenya Certificate of Primary Education, Primary Education
Achieved a score of 344 marks in the Kenya Certificate of Primary Education (K.C.P.E).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Dorothy?
You can contact Dorothy and 90k+ other talented remote workers on Himalayas.
Message DorothyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
