Wangari Macharia

I am a dedicated customer service representative with extensive experience in managing customer interactions and resolving issues effectively. My role at Paricus, Florida, allowed me to handle 50-70 inbound and outbound calls daily, achieving a remarkable customer satisfaction rating of 97%. My commitment to exceptional service has been recognized by management, and I was handpicked for special duties due to my consistent performance. I take pride in my ability to solve technical issues, which led to a 20% reduction in call volume, showcasing my problem-solving skills and technical proficiency.

Prior to my role in customer service, I worked as an Insurance Sales Agent and Financial Advisor at UAP Old Mutual in Nairobi, where I achieved a client retention rate of 90% and exceeded sales targets by 30%. My experience in consulting with high-net-worth clients and developing community outreach programs has equipped me with strong communication and interpersonal skills. I am passionate about providing personalized solutions that enhance customer loyalty and satisfaction.