gilbert wambua

Delivered exceptional customer service by addressing inquiries and resolving issues efficiently. Leveraged strong sales and negotiation skills to enhance customer satisfaction and loyalty.

Provided top-notch customer support for SiriusXM's consumer products. Conducted outbound calls to address inquiries, facilitate product subscriptions, and resolve customer concerns.

Connected and qualified customers for licensed insurance agents to modify or enroll in Medicare plans. Demonstrated expertise in understanding customer needs and aligning them with suitable insurance products.

Developed customer service strategies to optimize retention and loyalty. Managed omni-channel engagement solutions, including branding, back-office operations, and inbound communications.

Engaged in B2C sales, focusing on bulk purchasing for hospitality clients. Represented the company at industry conferences and successfully established long-term client partnerships.

Delivered tailored product solutions to clients and managed existing accounts. Planned and organized daily schedules to service current accounts and develop new sales opportunities.

Focused on the intersection of business and information technology, covering IT systems, data management, and business applications. Developed skills in leveraging technology to solve business problems and improve efficiency.

Studied the fundamentals of commerce, including business principles, economics, and management. Gained a comprehensive understanding of various aspects of business operations and financial management.