Open to opportunities

Wangari Kibaara

@wangarikibaara

Message

I deliver customer support, resolve complaints, and keep front-desk operations running smoothly.

Kenya

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve client needs, build trusted relationships, support a collaborative team, and contribute to smooth operations in a fast-paced environment.

I've supported customers at WSL Construction by managing high volumes of incoming calls, answering product and service questions, and resolving complaints with appropriate solutions.

I build trust through open, interactive communication and use customer feedback to improve the support experience. I follow communication procedures and work collaboratively in fast-paced environments.

At Headstart, I managed the front desk, directed inquiries, improved filing organization, and supported scheduling, calendars, and appointments. Earlier at Decasa Hotel, I welcomed guests, managed reservations and payments, and handled guest requests professionally.

I'm motivated by delivering premium customer service and helping teams achieve shared goals through adaptable, organized support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

WSL Construction

Feb 2023 - Feb 2025 (2 years)

Managed large volumes of incoming calls, provided customer support, built relationships, analyzed feedback, and resolved complaints while adhering to company policies.