Zuri Zippy's

Managed daily contact handling through metrics monitoring and live resource reallocation. Coached small teams of up to 20 members to drive performance improvements through regular 1-1 coaching and mentoring sessions.

Provided email, live-chat, social media, and phone support for customers by investigating, troubleshooting, and resolving issues. Handled complex security cases, helped prevent fraud, and reduced risks.

Answered incoming calls and responded to customer emails, offering top-notch customer service by managing and resolving complaints. Identified patterns in user feedback and translated them into suggestions for improving user experience.

Received visitors at the front desk, answering, screening, and forwarding incoming calls. Maintained office security by following office procedures and provided basic and accurate information about services.

Handled over 100 customers daily on calls, social media pages, live chats, and emails. Monitored and tracked customer feedback on products and services.

Handled the switchboard and received visitors, performing order follow-ups with suppliers until delivery. Managed numerous inbound and outbound calls, providing helpful solutions to customer problems.

Followed up on customer complaints with the necessary departments to rectify problems. Received all customer calls via the switchboard and assisted clients with company-related inquiries.

Assisted the Human Resource manager with filing, receiving telephone calls, and taking messages. Organized staff trainings and assisted in the recruitment and selection of new staff.

Completed a Higher Diploma focusing on computerized secretarial skills. Gained expertise in office management, customer service management, and telephone skills.