Everlyne Kimuyu

I’m a customer-focused support professional with 2+ years of experience assisting clients and executives in remote environments. I improved customer satisfaction score by 15% with effective communication. In my freelance role, I managed and responded to 40+ customer email inquiries daily, coordinating support for 2–3 remote clients at once. I organized and maintained 100+ digital documents, improved information retrieval by ~40%, and kept databases and records with 99% accuracy, while proactively coordinating calendars to reduce scheduling conflicts by 30%.

Previously, as a Front Desk Receptionist at Mara Frontier Hotel, I served as the first point of contact for 60+ guests daily. I resolved service issues, coordinated communication between housekeeping, reservations, and management, maintained 99% accurate guest records, and helped reduce guest wait times by ~20% through efficient follow-ups.