Happiness Nyagwoka

I’m a highly motivated Customer Service and Virtual Assistant professional with 4 years of proven success in sales support, administrative assistance, and client communication. I bring strong problem-solving skills, adaptability, and a customer-first mindset to every role I take on.

Across international campaigns and hospitality, I’ve managed high-volume calls while ensuring seamless day-to-day operations. I coordinate appointments, handle inbound inquiries, and support outreach by promoting discounted services and maintaining clear client communication.

In US campaign work, I coordinated service appointments with U.S. dealerships and handled both outbound and inbound client needs. I also supported the IAA Campaign by collecting repair costs and liaising with insurers—work that required accuracy and careful handling of sensitive information.

Before that, I supported front office operations at Anantara The Palm Resort and Spa, acting as a central communication point with hotel departments. I responded to guest calls and emails, assisted with administrative tasks, and supported safety procedures to help deliver a smooth guest experience.