Open to opportunities

Nyambura Kariuki

@nyamburakariuki1

Message

I resolve high-volume customer inquiries across phone, email, chat, and ticketing systems.

Kenya

Message

What I'm looking for

I'm looking for a customer-facing or administrative role where I can resolve customer concerns, support efficient operations, collaborate with remote teams, and continue growing through learning opportunities.

At CCI Global, I handle 30–45+ inbound customer interactions daily for Metro by T-Mobile and Spirit Airlines, resolving billing, plan, device, upgrade, and promotion inquiries while contributing to 90%+ CSAT scores.

Previously, I coordinated schedules, production timelines, and communications for 90+ school accounts at Stratton Haulage and Logistics, reducing project turnaround time by 25%. I also improved client record accuracy and repeat customer retention through organized CRM management and personalized support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

CCI Global

Jul 2025 - Present (1 year 1 month)

Handles 30-45+ inbound customer interactions daily via phone, assisting with billing inquiries, plan changes, device troubleshooting, upgrades, and promotions. Educates customers on products and service options to drive satisfaction and sales.

Customer Service Problem Solving Ticket Management CRM Time Management Brand Representation Sales

Office Assistant

Stratton Haulage and Logistics LTD

Jul 2023 - Jun 2025 (1 year 11 months)

Managed executive-level scheduling and interdepartmental communications, reducing project turnaround time by 25%. Maintained digital filing systems and coordinated production timelines for 90+ school accounts.

Scheduling Project Coordination Digital Filing Systems Quality Control Documentation

Customer Representative

Whiterose Drycleaners LTD

Oct 2017 - Nov 2022 (5 years 1 month)

Supported daily administrative operations including order tracking, inventory updates, and vendor coordination. Maintained accurate client records and invoices in CRM, reducing data errors by 25% and increasing repeat customer retention by 40%.

Customer Service CRM Data Entry Inventory Management Vendor coordination Scheduling