Open to opportunities

Wame Stone

@wamestone

Message

Customer-focused service professional with strong safety, administration, and data management skills.

Botswana

Message

What I'm looking for

I seek a role where I can apply customer service, safety representation, and data/administrative skills in a collaborative organization that values service excellence and growth.

I am a self-driven, resourceful customer service and administration professional with experience in fleet operations, health and safety representation, data collection, and program support. I have contributed to service delivery improvements, managed client relationships, handled financial reconciliations, and supported large-scale census and research projects.

I hold a BA (Humanities, Environmental Science & Sociology) and continue professional development in occupational health and safety (NEBOSH ongoing), first aid, and quality management. I bring strong communication, Microsoft Office and CSPro/ODK data skills, a commitment to service excellence, and proven ability to work independently and collaboratively to meet organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Europcar Botswana

Sep 2022 - Present (3 years 1 month)

Manage branch customer service and fleet operations, improving invoicing timeliness and conducting vehicle damage accounting while serving as SHE Representative and certified first aider.

Customer Service Fleet Management Invoicing Health & Safety MS Office

Census Enumerator

Statistics Botswana

Mar 2022 - Apr 2022 (1 month)

Conducted door-to-door population and housing interviews, ensuring complete and accurate household data collection and daily synchronization of completed questionnaires.

Household Surveying Data Collection Interviewing Synchronization Reporting

Volunteer Program Assistant

Botswana Baylor Children’s Clinical Centre of Excellence

Jan 2022 - Mar 2022 (2 months)

Supported adolescent service program implementation and quality improvement, produced periodic reports, and assisted with administrative and financial tasks including virtual service transition.

Program Support Reporting Administrative Support Quality Improvement Virtual Program Delivery Data Entry MS Office

Welfare Officer (Intern)

Ministry of Youth Empowerment, Sport & Culture Development

Jul 2019 - Nov 2021 (2 years 4 months)

Administered client consultations, managed participant payments and site visits, provided administrative support to the Head of Unit, and captured intern records in the system.

Consultation Administrative Support Payment Processing Scheduling Data Entry MS Office

Research Assistant & Driver

BotEx Consultancy (Pty) Ltd

Sep 2018 - Nov 2018 (2 months)

Conducted household identification and interviews, recorded research data using ODK, and performed data quality checks for central Botswana studies.

Field Research Data Collection Data Quality Assurance Interviewing Driving Reporting

Sales and Marketing Officer

Western Furnitures

Aug 2017 - Apr 2018 (8 months)

Developed customer relationships, conducted needs analysis and market research, and planned promotional activities to drive product sales.

Sales Customer Relationship Management Market Research Needs Analysis Presentation MS Office

Call Centre Operator

King Delivery Botswana

Jan 2017 - Jul 2017 (6 months)

Handled customer inquiries and complaints, managed client databases, coordinated pickups and deliveries, and maintained call logs and route mapping.

Customer Care Database Management Route Planning Coordination MS Excel Communication

Research Assistant & Driver

5AM Consultancy

Jul 2016 - Nov 2016 (4 months)

Collected and validated interview data, corrected dataset discrepancies, disseminated health/social information, and used CSPro for data processing.

Field Data Collection Data Cleaning Interviewing Reporting Confidentiality Driving

Education

Degrees, certifications, and relevant coursework

University of Botswana

Bachelor of Arts, Humanities; Environmental Science; Sociology

Activities and societies: Professional development: NEBOSH IGC (ongoing), First Aid Level 1 (MRI Botswana, 2024), Mining Basic First Aid (Botswana Red Cross, 2022), BOS ISO 9001:2015 training (2016).

Completed a Bachelor of Arts focusing on Humanities, Environmental Science and Sociology, awarded in 2016.