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Kgosikgotla Lekoko

@kgosikgotlalekoko

Contact Centre Agent at CallCentreInternationalBotswana handling customer enquiries and maintaining accurate records in Salesforce.

Botswana

Message

At CallCentreInternationalBotswana, I handle inbound and outbound customer calls, resolve enquiries and complaints, and maintain customer records in Salesforce. I also prepare client-facing correspondence and reports while coordinating appointments and calendars.

At BotswanaMedicinesRegulatoryAuthority(BOMRA), I supported employee records and the migration of employee data to SAP HR. My experience also includes coordinating advertising campaigns at YaronaFM and managing inventory at ClinicarePharmacy.

Experience

Work history, roles, and key accomplishments

Current

Contact Centre Agent

Current

Call Centre International Botswana

Oct 2025 - Present (1 year)

Handling high volumes of inbound and outbound customer calls while delivering exceptional service. Resolving customer enquiries and complaints promptly, maintaining accurate records using CRM systems, and managing administrative duties.

Customer Service CRM Salesforce Data Entry Records Management Scheduling Reporting Communication Skills

Human Resources Assistant

Botswana Medicines Regulatory Authority (BOMRA)

Mar 2021 - Sep 2022 (1 year 6 months)

Maintained accurate and confidential employee records using SAP HR and supported the successful migration of employee data to the system. Coordinated employee onboarding and induction processes and provided Employee Self-Service support.

SAP HR HR Administration Employee Onboarding Data Management Employee Self Service Compliance

Sales and Marketing Coordinator

Yarona FM

Jan 2019 - Dec 2020 (1 year 11 months)

Developed and pitched advertising packages to corporate clients, aligning proposals with client branding and marketing objectives. Coordinated client meetings, schedules, and follow-ups to ensure campaign readiness.

Sales Marketing Client Relations Proposal Development Campaign Management Scheduling

Stock Control Manager

Clinicare Pharmacy

Jan 2018 - Dec 2019 (1 year 11 months)

Managed inventory systems, including pricing negotiations and supplier engagement. Maintained meticulous stock records and reporting, investigated discrepancies, and forecasted demand using sales data.

Inventory Management Supplier Negotiation Data Analysis Forecasting Compliance Record keeping