KNKefilwe Nkobodo
@kefilwenkobodo
Experienced customer service representative with 8 years in the field.
BotswanaWhat I'm looking for
I am a people-oriented and dependable professional with 8 years of experience in customer service. My journey has allowed me to build meaningful relationships with consumers, ensuring their needs are met and their experiences are positive. I thrive in environments where I can lend my diverse product knowledge and interpersonal communication skills.
Throughout my career, I have held various roles, including Customer Service Representative at Galleria Hotel and School Administrative Officer at St Kizito Schools Management. In these positions, I was responsible for handling inquiries, managing guest check-ins and check-outs, and providing administrative support. My ability to manage multiple tasks while maintaining a high level of service has been key to my success.
I am now seeking a virtual role where I can continue to utilize my skills and contribute to a team that values customer satisfaction and operational excellence. I am excited about the opportunity to bring my expertise to a new organization and help enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
St Kizito Schools Management
Jun 2019 - Dec 2023 (4 years 6 months)
Assisted in school routines, classroom activities, and financial/administrative matters. Undertook day-to-day banking, bookkeeping, general accounting, receipting, and ordering. Handled routine telephone duties, took messages, noted appointments, performed reception duties, and dealt with inquiries and complaints.
Customer Service Representative
Galleria Hotel
Jan 2018 - May 2019 (1 year 4 months)
Provided outstanding customer service to hotel guests, serving as the first point of contact. Handled all guest inquiries and requests. Managed guest check-ins and check-outs, ensuring a positive guest experience.
Records Officer
Bosa Bosele Training Institute
Jan 2017 - Dec 2017 (11 months)
Provided administrative support for records management and archival administration programs, including creation, maintenance, storage, and disposal of public records. Supported knowledge management activities, coordinating with units to capture and retain employee knowledge. Assisted in preparing documents for meetings and presentations and developing/maintaining efficient records systems.
Sales Representative
Botswana Product Expo
Jan 2014 - Dec 2014 (11 months)
Communicated product benefits to drive sales, serving as the first point of contact for prospective customers. Identified and educated potential customers. Provided support and information to existing clients regarding products and services.
Education
Degrees, certifications, and relevant coursework
Oxford home study
Short Course, Communication Skills
2024 - 2024
Studied a short course focused on communication skills. Gained foundational knowledge in effective communication techniques.
Alison
Basic Skills Course, German Language
2024 - 2024
Completed a course focused on basic German language skills. Developed foundational proficiency in German grammar and vocabulary.
Alison
Diploma, Customer Service
2023 - 2024
Obtained a Diploma focused on Customer Service principles and practices. Gained comprehensive knowledge in providing excellent customer support and handling inquiries.
Alison
Overview Course, SAP ERP Logistics
2023 - 2023
Completed a course providing an overview of SAP ERP Logistics. Learned about key concepts and processes within SAP's logistics module.
Alison
Diploma, Management Information Systems
2022 - 2023
Earned a Diploma in Management Information Systems. Studied the application of information systems in business management.
Alison
Diploma, Supply Chain Management
2022 - 2023
Completed a Diploma program focused on Supply Chain Management. Gained knowledge in managing the flow of goods and services.
Elsimate Institute
Certificate, Archives and Records Management
2014 - 2015
Obtained a Certificate in Archives and Records Management. Studied principles and practices for managing organizational records and archives.
Availability
Location
BotswanaAuthorized to work in
Job categories
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