Open to opportunities

Poloka Manuel

@polokamanuel

Message

Dedicated customer service representative with strong communication skills.

Botswana

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and contribute to customer satisfaction while fostering a positive work environment.

I am a dedicated and tactful customer service representative with extensive experience in providing quality care for ultimate customer satisfaction. My problem-solving abilities enable me to establish and maintain strong client relationships through effective communication. I pride myself on my exceptional productivity and efficiency, always seeking to develop a long-term career within an organization where I can impart my skills and experience.

Throughout my career, I have honed my skills in effective communication, service excellence, and time management. I am proficient in various technologies, including Microsoft Office and Patient Information Management Systems, and I am always eager to learn new business operational systems. My experience spans various roles, from communications and community relations to customer service, where I have successfully liaised between stakeholders and managed community projects.

Experience

Work history, roles, and key accomplishments

Current

Communications and Community Relations Trainee

Current

Barminco Mining Services

Oct 2022 - Present (2 years 11 months)

Liaised between stakeholders and the organization, ensuring effective communication and brand management. Assisted in scheduling, coordinating, and attending various events while implementing the company’s Corporate Social Investment action plan.

Stakeholder Engagement Brand Management Event Coordination Corporate Social Responsibility

Customer Service Officer

Chobe Land Board

Jan 2022 - Present (3 years 8 months)

Resolved customer queries regarding services and conducted follow-ups on unresolved issues. Provided public education on land policies and procedures, ensuring accurate interpretation for clients.

Customer Service Query Resolution

Indirect Sales Agent

Botswana Telecommunication Corporation

Mar 2020 - Present (5 years 6 months)

Identified and recruited potential sub-dealers to enhance product distribution to consumers. Educated customers on suitable products and provided training on mobile money applications.

Sales Product Education Customer Engagement

Data Entry

Botswana Telecommunication Corporation

Aug 2019 - Present (6 years 1 month)

Updated customer KYC information and registered new users for Smega services. Distributed promotional materials and managed SIM registrations for customers.

Data Entry KYC Customer Registration Promotional Materials

Receptionist

Lovelean Pty (Ltd)

Oct 2017 - Present (7 years 11 months)

Welcomed clients and managed appointment scheduling for various services. Maintained the reception area and informed customers about new product availability.

Client Welcome Scheduling Administrative Support

Business Reporter

Sunday Standard Newspaper/The Telegraph

Feb 2016 - Present (9 years 7 months)

Represented the company at press conferences to gather newsworthy stories and conducted interviews for detailed information. Wrote and interpreted articles of public interest for publication.

Interviewing News Reporting Public Interest

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creativity and Technology

B A(Hons) in Professional Communications, Professional Communications

Completed a Bachelor of Arts with Honors in Professional Communications. This program focused on advanced communication strategies and practices.

Limkokwing University of Creativity and Technology

Associate Degree in Communication Broadcasting, Communication Broadcasting (Television and Radio)

Obtained an Associate Degree in Communication Broadcasting, specializing in Television and Radio. This program provided foundational knowledge in media production and broadcasting techniques.