Open to opportunities

Dolly Kutlo Phofedi

@dollykutlophofedi

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Data analysis and market strategy specialist with strong client support skills.

Botswana

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in a dynamic environment, fostering growth and innovation while enhancing customer satisfaction.

I am a Strategic Business Support & Insights professional with a focus on Data Analysis and Market Strategy. With an Associates Degree in Business Management and certifications in Inbound Marketing and Sales Management, I have honed my skills in market research, customer insight tracking, and strategic problem-solving. My experience as a Customer Service Advisor at ABSA Bank has equipped me with the ability to understand customer needs and deliver tailored solutions that enhance satisfaction and drive sales.

Throughout my career, I have demonstrated a results-driven approach, successfully conducting lead generation and promoting banking products while improving service turnaround times. My role at Balgas Pty Ltd as a Project & Administration Officer allowed me to manage documentation and support project managers, ensuring smooth execution of operational activities. I thrive in client-facing roles that demand relationship-building and solution-based selling, and I am passionate about leveraging my skills to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

ABSA Bank Botswana

Jan 2023 - Dec 2024 (1 year 11 months)

Provided frontline customer service while supporting sales initiatives. Successfully conducted lead generation, promoted banking products, and assisted with client onboarding and digital banking adoption. Played a key role in resolving customer queries, improving service turnaround, and meeting monthly sales targets through upselling and client relationship management.

Customer Service Sales Lead Generation Customer Onboarding Digital Banking Query Resolution Upselling Client Relationship Management Microsoft Excel Google Workspace

Project & Administration Officer

Balgas Pty Ltd

Jan 2021 - Dec 2022 (1 year 11 months)

Handled administrative and project coordination duties for construction and service-based projects. Managed documentation, procurement tracking, and schedules. Supported project managers with reporting and communication tasks, ensuring smooth execution and timely delivery of operational activities.