Walter James
@walterjames1
I resolve customer IT issues across printers, hardware, accounts, and remote support channels.
Costa RicaWhat I'm looking for
I've provided technical support at Kyndryl (IBM), HP Inc., NexGen Tech Solutions, and Infotree (DHL), resolving customer needs through inbound calls, tickets, chat, and onsite support. I was promoted at HP Inc. from customer service to technical support within a year.
I support printer troubleshooting, physical hardware detection, printer drivers, network and remote printer support using CDAX, Microsoft Entra, Microsoft Azure, Active Directory, Jamf Pro, Cisco VPN, and Office. I work in English and Spanish and volunteer teaching troubleshooting knowledge to children and teenagers at a community hall.
Experience
Work history, roles, and key accomplishments
Tech Support IT
NexGen Tech Solutions
Feb 2026 - Present (7 months)
Provided IT support by assessing customer needs and delivering business solutions. Handled inbound calls, tickets, and chat to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
INA
English Language
2011 - 2013
Studied English language to enhance communication skills.
Liceo de Santa Barbara Heredia
High School Diploma, General Studies
2006 - 2011
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Interested in hiring Walter?
You can contact Walter and 90k+ other talented remote workers on Himalayas.
Message WalterGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
