Deiby G

I’m an IT Support Technician with 6+ years of experience troubleshooting hardware/software issues, configuring systems, and delivering remote/on-site technical support. I’m comfortable working across Linux/Windows environments and communicating clearly in English and Spanish.

In my recent role, I provided onsite/remote support using ServiceNow, Active Directory, and Intune. I handled onboarding/offboarding, provisioning, MFA, and Microsoft 365, and I led OS, driver, and network troubleshooting.

Previously, I supported Linux/Windows configuration, BIOS work, and benchmarking, while managing virtualization with Hyper-V and Virt-Manager. I also performed hardware installs and support tasks, using Bash and Batch scripting to streamline recurring troubleshooting.

Earlier experience included CiscoPrime, SNMP, and IOS support, plus Cisco on-prem monitoring support in English/Spanish. I keep building my toolkit with certifications like IT Essentials, CCNA 1 & 2, Python Essentials, and JavaScript Essentials.