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Kendal Rodriguez Vargas

@kendalrodriguezvarga

Experienced IT technician specializing in technical support and customer service.

Costa Rica
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What I'm looking for

I’m seeking an IT/technical support role where I can resolve user issues, use collaboration and ticketing tools, grow my technical skills (Power BI, cloud services), and deliver customer-focused service within a collaborative team.

I am an IT technician with hands-on experience supporting Windows 10 and 7 environments for international users in the UK and Sweden. At Zurich I provided technical support and customer service, resolving issues through remote tools and ticketing systems.

Previously I worked two years at DXC Technology supporting Office 365, Active Directory, SAP and remote assistance. Earlier I provided customer-facing service at Hilton and Delta, sharpening my communication and issue-resolution skills.

I also have experience in telecommunications sales with U-verse and DirecTV and use tools such as WebEx, Citrix, Okta, ServiceNow, Salesforce, Power BI, OneDrive and SharePoint. I focus on clear communication, fast problem solving and continuous learning to deliver reliable technical and customer support.

Experience

Work history, roles, and key accomplishments

Hilton Garden Inn logoHI

Receptionist

Hilton Garden Inn

Jan 2016 - Dec 2016 (11 months)

Performed front-desk and customer service duties at Hilton Garden Inn, handling guest inquiries, check-ins and service requests.

Education

Degrees, certifications, and relevant coursework

IJ

Instituto jimenez

Bachillerato, General Education

2019 - 2020

Completed Bachillerato at Instituto jimenez from 2019 to 2020.

Tech stack

Software and tools used professionally

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Kendal Rodriguez Vargas - IT Technician - Zurich | Himalayas