Kendal Rodriguez Vargas
@kendalrodriguezvarga
Experienced IT technician specializing in technical support and customer service.
Costa RicaWhat I'm looking for
I am an IT technician with hands-on experience supporting Windows 10 and 7 environments for international users in the UK and Sweden. At Zurich I provided technical support and customer service, resolving issues through remote tools and ticketing systems.
Previously I worked two years at DXC Technology supporting Office 365, Active Directory, SAP and remote assistance. Earlier I provided customer-facing service at Hilton and Delta, sharpening my communication and issue-resolution skills.
I also have experience in telecommunications sales with U-verse and DirecTV and use tools such as WebEx, Citrix, Okta, ServiceNow, Salesforce, Power BI, OneDrive and SharePoint. I focus on clear communication, fast problem solving and continuous learning to deliver reliable technical and customer support.
Experience
Work history, roles, and key accomplishments
ZUIT Technician
Provided technical support and customer service for Windows 10 and 7 to users in the UK and Sweden, handling remote assistance and ticket resolution.
Sales & Customer Service Agent
DirecTV / U-Verse
Sold TV packages, protection plans and internet services (DirecTV / U-verse) while providing customer support and account assistance.
DTProvided IT technical support for two years focusing on remote assistance, SAP, Office 365 and Active Directory for enterprise users.
HIReceptionist
Hilton Garden Inn
Jan 2016 - Dec 2016 (11 months)
Performed front-desk and customer service duties at Hilton Garden Inn, handling guest inquiries, check-ins and service requests.
DLFlight Attendant
Delta Air Lines
Served as a flight attendant for one year, providing passenger information, safety briefings and onboard customer service.
Education
Degrees, certifications, and relevant coursework
Instituto jimenez
Bachillerato, General Education
2019 - 2020
Completed Bachillerato at Instituto jimenez from 2019 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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