Open to opportunities

Daniel Cascante

@danielcascante

Message

I am a customer service and technical support professional focused on problem-solving and leadership.

Costa Rica

Message

What I'm looking for

I am looking for a technical support or customer service role at a growth-oriented company where I can lead escalations, improve service quality, apply my CCNA/electronics background, and grow into broader leadership responsibilities.

I am a customer service and technical support professional with experience in multinational companies and a track record of solving complex problems.

I worked across roles at Amazon, Teleperformance, SYKES and PBS, including technical support for Devices & Digital Services, Seller Support, LogMeIn, Grasshopper and Xerox printer maintenance. I also served as an Associate at Adigma Trust (May 2021–August 2025) and supervised escalations.

My strengths include leadership, escalation management, dispute and fraud resolution, and service quality improvement, supported by technical training such as Cisco CCNA and an electronics technician diploma. I am fluent in Spanish and proficient in English (90%).

I bring practical technical skills and a customer-first mindset, and I seek roles where I can drive improvements, mentor teams, and advance professionally.

Experience

Work history, roles, and key accomplishments

Associate

Adigma Trust

May 2021 - Aug 2025 (4 years 3 months)

Partner in the Adigma Trust investment fund, participating in investment decisions and fund operations to support portfolio growth.

Investment Analysis Fund Operations Financial Reporting Stakeholder Management Partnership Management

Technical Support & Escalations Agent

Amazon

Oct 2019 - May 2021 (1 year 7 months)

Provided technical support for Devices & Digital Services, managed escalations, and supported Seller Support to resolve complex customer issues and improve satisfaction.

Technical Support Troubleshooting Customer Service Quality Assurance Cross Functional Communication

Technical Support Agent

Teleperformance

Oct 2017 - Sep 2019 (1 year 11 months)

Delivered technical support for LogMeIn and Grasshopper accounts and contributed to service quality improvement initiatives across supported products.

Technical Support Grasshopper Troubleshooting Customer Service Quality Improvement Incident Management

Customer Support Specialist

Sykes

Sep 2016 - Jul 2017 (10 months)

Provided customer support for the Capital One TSC account, specializing in disputes and fraud resolution to protect customers and reduce chargeback risk.

Customer Support Dispute Resolution TSC Processes Communication Risk Mitigation Case Management