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Waliu Oyeniran

@waliuoyeniran

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Dedicated Technical Support Specialist with a focus on customer service.

United States

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What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth in a collaborative environment.

I am a dedicated Technical Support Specialist with over 3 years of experience in providing exceptional customer service and technical solutions within fast-paced healthcare technology environments. My proven track record includes diagnosing complex software and hardware issues, managing remote system administration, and maintaining a customer-centric focus. I pride myself on my strong communication abilities and commitment to proactive customer service excellence.

Throughout my career, I have successfully provided comprehensive technical support to over 200 healthcare clients daily, achieving a 95% first-call resolution rate. My experience includes performing remote system administration, conducting proactive system maintenance checks, and collaborating with internal software development teams to resolve system issues. I am passionate about leveraging my technical skills in Windows operating systems, TCP/IP networking, and healthcare enterprise systems to ensure optimal performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

NewLab

May 2025 - Present (2 months)

Provided comprehensive technical support via phone, email, and remote access to 200+ healthcare clients daily. Diagnosed and resolved complex software/hardware malfunctions with 95% first-call resolution rate. Performed remote system administration for hospital enterprise systems across multiple customer sites.

System Administration Healthcare Enterprises ServiceNow Jira DICOM HL7

Technical Support Analyst

IT Horizon LTD Nig

Feb 2022 - Present (3 years 5 months)

Delivered technical support for enterprise software solutions in a healthcare environment. Troubleshot TCP/IP networking issues and routing problems affecting system connectivity. Provided remote software support and analysis to customers using screen-sharing and diagnostic tools.

TCP IP Network Remote Software Support Diagnostics Enterprise Software Customer Service Problem Solving Communication Collaboration Ticketing Systems

Help Desk Technician

Vatebra LTD Nig

May 2021 - Present (4 years 2 months)

Answered high-volume support calls and managed the technical support queue efficiently. Diagnosed Windows operating system issues and provided step-by-step resolution guidance. Documented all support interactions and maintained accurate customer communication records.

Operating System Technical Support Customer Service Documentation Problem Solving Communication Troubleshooting Help Desk Customer Experience

Education

Degrees, certifications, and relevant coursework

International Open University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology, gaining foundational knowledge in various IT domains. Developed skills in areas such as networking, system administration, and software support.