Waithira Muchomba

WM

Open to opportunities

Waithira Muchomba

@waithiramuchomba

I drive sales conversations, customer retention, and responsive support across high-volume channels.

What I'm looking for

I'm looking for a customer-facing sales, customer support, or administrative role where I can build relationships, manage high-volume communication, meet targets, use CRM tools, and deliver excellent customer experiences.

I've generated leads and booked qualified appointments for Airtel Kenya through 150+ outbound calls daily, educating customers on products and promotions while consistently meeting sales targets.

At Phoenix Capital, I managed client relationships, conducted 100+ outbound calls and meetings weekly, and used consultative selling to match customers with financial solutions. I also supported onboarding and post-sale service to build long-term accounts.

My customer support experience includes maintaining a less-than-two-minute inbound response-time KPI at Fourth Generation Capital, resolving customer queries, recording feedback, and re-engaging inactive users. At Sambaza News, I coordinated client communication, qualified leads, maintained CRM records, and prepared sales support materials.

I'm motivated by excellent customer experience and bring fast rapport-building, consistent follow-up, objection handling, and clear communication across phone, email, WhatsApp, live chat, and CRM workflows.

Experience

Work history, roles, and key accomplishments

AK

Direct Sales Executive

Airtel Kenya

Feb 2025 - Mar 2026 (1 year 1 month)

Executed 150+ outbound calls daily to generate leads and book qualified sales appointments for Airtel products. Built rapport, qualified prospects, and handled objections to move customers through the sales pipeline.

Sales Lead Generation CRM Customer Engagement Pipeline Management

PC

Relationship Credit Officer

Phoenix Capital

Oct 2024 - Feb 2025 (4 months)

Built and managed a portfolio of clients by proactively prospecting, qualifying leads, and nurturing relationships to drive growth. Conducted 100+ outbound calls and meetings weekly to understand client needs and present financial solutions.

Client Relationship Management Sales Lead Qualification CRM Consultative Selling Customer Retention

FC

Call Centre Collection Officer

Fourth Generation Capital

Feb 2024 - Oct 2024 (8 months)

Conducted outbound calls to existing customers to remind them on debt repayment and due dates, achieving performance targets. Maintained response time KPI of under 2 minutes for inbound calls and queries.

Collections Customer Service Data Entry KPI Management

SW

Administrator

Sambaza News Website

Aug 2021 - Jan 2024 (2 years 5 months)

Supported sales and client engagement by managing communications across email, phone, and WhatsApp to ensure timely responses. Coordinated with clients and internal teams to qualify leads and schedule meetings.

Administration Customer Support CRM Reporting Proposal Writing

KF

Internship

Kimuri FM

Jan 2020 - Apr 2020 (3 months)

Hosted and produced different shows, and anchored and reported news, gaining exposure to news collection, writing, and reporting.

Broadcasting News Writing Reporting Production

Education

Degrees, certifications, and relevant coursework

MU

Mount Kenya University

Diploma, Journalism and Mass Communication

Pursued a Diploma in Journalism and Mass Communication, gaining skills in news writing, reporting, and media production.

Tech stack

Software and tools used professionally

WhatsApp

Microsoft Excel

Interested in hiring Waithira?

You can contact Waithira and 90k+ other talented remote workers on Himalayas.

Message Waithira

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!