Tunu Carroline
@tunucarroline
Experienced sales representative committed to meeting sales targets.
What I'm looking for
I am an experienced sales representative dedicated to achieving sales targets while providing exceptional customer service. My background includes a diploma in Mass Communication from St. Paul's University, where I honed my skills in active listening and effective communication. I thrive in fast-paced environments and have a proven track record of exceeding expectations in sales and customer satisfaction.
In my recent role as a Call Center Agent at Fast Dial Business Solutions, I managed high call volumes and consistently received positive feedback from customers. My ability to handle inquiries and complaints professionally has been instrumental in surpassing resolution and satisfaction goals. Additionally, my part-time experience as a Sales Representative at ICEA Lion allowed me to develop targeted sales strategies, identify new business opportunities, and collaborate with teams to enhance operational efficiency.
Throughout my career, I have demonstrated strong problem-solving skills and a commitment to teamwork. I am passionate about storytelling and editing, which I further explored during my internship at Kenya Broadcasting Corporation. I am eager to leverage my skills and experiences in a challenging new role that allows for growth and development.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Fast Dial Business Solutions
Jul 2023 - Oct 2024 (1 year 3 months)
Handled customer inquiries, complaints, and requests professionally while managing high call volumes. Surpassed resolution and satisfaction goals using CRM software for tracking interactions and updating records.
Sales Representative
ICEA Lion
Sep 2023 - Jan 2024 (4 months)
Developed targeted sales strategies and surpassed monthly targets. Identified new business opportunities and provided excellent customer service while collaborating with teams to enhance efficiency.
News Editor Intern
Kenya Broadcasting Corporation
Jul 2022 - Sep 2022 (2 months)
Assisted in news writing, editing, and broadcast preparation, ensuring accuracy and clarity in news content.
Education
Degrees, certifications, and relevant coursework
St. Paul's University
Diploma, Mass Communication
2021 - 2023
Grade: Credit
Holds a diploma in Mass Communication, excelling in active listening and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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