Wael Tawfik

Elevated customer satisfaction by 20% through adept problem-solving and dedicated support. Optimized administrative processes, achieving a 25% reduction in processing time.

Leveraged Amadeus functionalities including Master Price for efficient bookings. Managed reservation payment processing, e-ticket issuance and invoice generation.

Founded and directed Oskar Travel, overseeing all operational facets and staff management. Managed end-to-end booking processes: PNR creation, issuance, revalidation, reissue, and refunds.

Utilized Amadeus online ticketing system for reservation and ticketing tasks. Managed invoicing, payments, refunds and cancellation requests.

Handled ticket sales and reservations for Smile Tours.

Worked as an IATA and ticketing agent handling reservations and ticketing.

Handled ticket sales and reservations for Smile Tours.

Trained in the reservation department at Egypt Air.

Completed the Fare Families certification from Amadeus in 2019.

Completed the Basic Smart Flow Creation certification from Amadeus in 2019.

Completed the EMD Reassociation & Reissue certification from Amadeus in 2019.

Completed the Ticketing Advanced – Sell Connect certification from Amadeus in 2019.

Completed the Ticketing Basic certification from Amadeus in 2019.

Completed the Basic Fares & Ticketing certification from KLM in 2010.

Completed the Fares & Ticketing 1 on Galileo certification from KLM in 2010.

Completed high school with a focus on Hotels & Tourism from 1992 to 1997.

Studied Hotels & Tourism at Al-Minia University, completing in 1997.