Open to opportunities

Tanuja Prakash

@tanujaprakash

Message

Dynamic public administration professional with over eight years of experience.

Oman

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and customer satisfaction.

I am a dynamic public administration professional with over eight years of diverse experience in the travel and service industry. My expertise spans inbound tour management, client engagement, and operational efficiency. I have successfully overseen operations for inbound tours, ensuring seamless communication and high sales conversions for both FIT and group tours.

In my previous roles, I have demonstrated a keen eye for detail through precise data entry and effective resolution of customer complaints. My ability to negotiate hotel contracts and manage rate agreements has contributed to the success of my teams. I am proficient in various software tools, including Adobe Illustrator and InDesign, which I have used to create engaging content and enhance customer experiences.

I am passionate about fostering collaboration and innovation within teams, and I continuously seek opportunities to improve service delivery and operational processes. My goal is to leverage my skills and experience to contribute to a forward-thinking organization that values customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Inbound Contracting Services

Oct 2022 - Jul 2024 (1 year 9 months)

Oversaw operations for inbound tour management, including client engagement, follow-up communications, and sales conversions for both FIT and group tours. Executed precise data entry for accommodation pricing, transfer services, excursions, and stop sales within the operational system.

Tour Management Client Engagement Data Entry Logistics Coordination

Project Associate

Lumos Learning India Pvt Ltd

Oct 2019 - Dec 2020 (1 year 2 months)

Crafted engaging book covers with Adobe Illustrator and InDesign for Amazon KDP. Provided exceptional customer support through Vtiger CRM software and developed content design and executed layout creation effectively.

Adobe Illustrator adobe indesign Amazon KDP Vtiger CRM Content Design Layout Customer Support

Senior Coordinator

Tech Sparx Technology Training School

Aug 2018 - Oct 2019 (1 year 2 months)

Orchestrated technical training initiatives, ensuring seamless scheduling and execution. Amplified student engagement through interactive demo sessions and managed vendor collaborations for high-impact events, including hackathons.

Technical Training Event Management Student Engagement Scheduling

Accountant

Zahara Travels and Service Bureau LLC

Dec 2006 - May 2011 (4 years 5 months)

Streamlined invoicing and billing for inbound holiday clientele. Facilitated cross-team coordination to ensure seamless travel services and account reconciliations and generated comprehensive accounts receivable reports for executive review.

Invoicing Billing Account Reconciliation Accounts Receivable Team Coordination

Senior Executive

Panama Advertising

Aug 2004 - Sep 2005 (1 year 1 month)

Spearheaded marketing initiatives for financial products, focusing on DEMAT and NRO accounts. Orchestrated high-impact promotional roadshows and exhibitions to boost brand visibility and executed comprehensive customer satisfaction surveys to inform service enhancements.

Financial Products Roadshows Exhibitions Customer Satisfaction

Marketing Executive

Zurich International

May 2004 - Jul 2004 (2 months)

Drove sales through strategic telemarketing initiatives and robust relationship management for insurance products. Leveraged persuasive communication skills to close sales deals and nurtured client relationships to boost repeat business.

Telemarketing Sales Relationship Management Communication Skills Client Nurturing

Administrative Officer

Best Information Technology Ltd

Feb 2000 - Jul 2001 (1 year 5 months)

Managed vendor relations and streamlined office procurement processes. Oversaw daily customer communications, ensuring satisfaction and timely responses.

Vendor Relations Customer Communications Customer Satisfaction

Junior Executive

Cameo Corporate Services Ltd

Jan 1998 - Oct 1999 (1 year 9 months)

Ensured accuracy in validating fixed deposit receipts. Efficiently handled inter-branch queries and streamlined communication.

Fixed Deposit Validation

Telemarketing Executive

Tova Electronics

Feb 1997 - Aug 1997 (6 months)

Drove tele-sales initiatives for electronic and office equipment. Excelled in outbound calling to pitch and sell tech products and implemented strategic sales tactics to meet and exceed targets.

Outbound Calling Sales Pitching Tech Sales

Education

Degrees, certifications, and relevant coursework

Madras University

Master of Arts, Public Administration

Completed a Master of Arts in Public Administration. This postgraduate program provided a comprehensive understanding of public policy, governance, and administrative practices.