Balqees Albalushi

At Oman Air, I worked in reservations, ticketing, and call centre operations, progressing to Call Centre Supervisor.

I supervised approximately eight customer service representatives and coordinated daily operations across shifts of up to 20 employees.

I tracked productivity, attendance, schedule adherence, and service KPIs, then prepared monthly performance reports for management. I also coordinated shift coverage and operational priorities to maintain service continuity.

I followed up complex complaints and urgent passenger cases with relevant departments to support timely resolution. I was recognized as a Top Seller, including five consecutive months of outstanding sales performance, and received the Top Service Level Achiever certificate in June 2016.