Nikita Fernandes
@nikitafernandes
I grow key accounts and freight operations through client-focused commercial execution.
OmanWhat I'm looking for
At Gulf Agency Company in Oman, I manage key customer bookings, shipment tracking, claims, KPI evaluations, overdue-payment recovery, and client disputes. I contributed to a 20% increase in sales by identifying new business opportunities and customer needs.
I've built 15 years of experience across key accounts, imports, customer service, and freight operations, including air and sea freight purchase orders, rate negotiations, quotations, and shipment documentation. I also lead teams and maintain strong relationships with customers, agents, consignees, and overseas partners.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Gulf Agency Company
Jan 2024 - Present (2 years 8 months)
Contributed to a 20% increase in sales figures by identifying new business opportunities and client needs. Supervised team leaders and customer service executives, managed key customer bookings, and oversaw claim registration and payment recovery.
Key Accounts Executive
Gulf Agency Company
Jan 2012 - Dec 2022 (10 years 11 months)
Managed end-to-end execution of purchase orders for key accounts across air and sea freight. Negotiated freight rates, prepared quotations, and maintained strong client relationships.
Junior Imports Executive
Signet Chemical Corporation
Jan 2011 - Dec 2012 (1 year 11 months)
Processed bank remittances for import payments and coordinated forwarding of shipping documents. Managed day-to-day import operations and liaised with freight forwarders.
Customer Service Executive
Hapag Lloyd Global Services
Jan 2010 - Dec 2011 (1 year 11 months)
Developed and executed targeted social media campaigns, driving audience engagement and brand visibility. Managed client accounts and monitored social media metrics to refine strategies.
Education
Degrees, certifications, and relevant coursework
Arunachal University of Studies
Master of Business Administration, Business Administration
Pursued a Master of Business Administration with key subjects in Logistics, Operations, Planning & Sourcing, and SCM Strategy.
Mumbai University
Bachelor of Science, Information Technology
Earned a Bachelor of Science in Information Technology, covering programming, database management, networking, and software engineering.
Tech stack
Software and tools used professionally
Availability
Location
OmanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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