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Nahed Nakhli

@nahednakhli

Multilingual operations professional with experience in coordination, administration, customer service, business development and international operati

Oman

Message

What I'm looking for

I'm looking for opportunities in travel and tourism, operations, business development, customer service, administration, or sustainability. I'm open to roles where I can use my experience in coordination, client and stakeholder management, partnerships, operational organisation, and business support, while contributing to an international and dynamic team.

I am a multilingual professional with extensive experience in operations, team coordination, customer service, administration, business development and international environments. Throughout my career, I have managed daily operations, coordinated teams and stakeholders, supported clients and partners, monitored performance, and contributed to process and service improvements.

My recent experience in Oman has expanded my expertise into travel and tourism operations, including tailor-made itineraries, supplier and hotel coordination, quotations, B2B partnerships, tourism product development and OTA distribution. I have also been involved in sustainability initiatives, including the implementation of Travelife requirements.

Alongside operational responsibilities, I have hands-on experience with invoicing, supplier payments, expense tracking, reconciliations, employee payslips and general administrative and financial activities. My previous roles in customer service, team leadership, quality and training have strengthened my ability to manage people, priorities, performance and stakeholder relationships.

I am comfortable working across different markets and cultures and communicate fluently in Arabic, Italian, French and English. I am currently also undertaking self-directed training in Amadeus GDS, developing knowledge of air travel reservations, PNR management, fare displays and basic ticketing procedures.

I am open to opportunities where I can contribute my organisational, communication, operational and problem-solving skills, whether in operations, administration, customer experience, business development, travel or other international roles.

Experience

Work history, roles, and key accomplishments

Current

Operations and Business Development

Current

Round In Oman

Dec 2025 - Present (9 months)

Coordinate travel operations and tailor-made itineraries across Oman, managing suppliers, hotels, quotations and travel proposals. Support B2B business development, international partnerships and tourism product development, including OTA distribution. Coordinate client communication, operational planning and Travelife sustainability requirements.

Travel Operations Itinerary Development Supplier Management Quotations B2B Partnerships Product Development Sustainable Tourism Travelife Administrative Coordination Third Party Supplier Management Partnership Development Business Development B2B Sales

Supervisor, Sustainability Coordinator

Al Maamari Tours

Sep 2024 - Nov 2025 (1 year 2 months)

Coordinated daily operations across reservation and operations teams, ensuring smooth workflow and service delivery. Analyzed operational data and prepared performance reports. Developed VBA and macro tools for booking tracking and stop-sales management. Led the Travelife sustainability action plan and coordinated front and back office activities and client, supplier and partner relationships.

Travel Operations Tourism Operations Team Leadership Performance Management Quality Management Reporting and Analytics VBA Macros

Quality & Learning Coordinator

Assist Digital

May 2023 - Aug 2024 (1 year 3 months)

Monitored and evaluated service quality and operational performance, identifying improvement areas and developing action plans. Designed and delivered training and coaching sessions, prepared onboarding materials, and produced quality and performance reports for management and stakeholders. Followed up on improvement actions to support continuous quality improvement and service delivery.

Quality Management Training Performance Management Team Leadership Customer Service Project Coordination Problem Solving Stakeholder Management Process Improvement Reporting Tools

Team Leader

Assist Digital

Dec 2019 - Apr 2023 (3 years 4 months)

Led and supervised a team, managing daily operations, workload distribution and performance against KPIs. Coordinated with international clients and development teams, gathered business requirements and supported system implementations. Organized UAT activities, tracked issues through JIRA and JAZZ, and prepared performance reports to support process and service improvements.

Team Leadership Performance Management Customer Service Operations Management Project Coordination User Acceptance Testing Business Requirements Stakeholder Management Quality Management Reporting and Analytics Jira Process Improvement

Customer Service Agent

Pixartprinting

Dec 2018 - Dec 2019 (1 year)

Provided customer support through phone, chat and ticketing systems, resolving enquiries and delivering timely solutions. Supported the Team Leader with daily operational activities, assisted with training new teams, provided feedback on new employees’ performance and progress, and supported newly trained agents during their transition into operations.

Customer Service Customer Support Training Team Support Problem Solving Communication Skills Operations Support Performance Monitoring

Team Leader

ITSS

Sep 2012 - Mar 2018 (5 years 6 months)

Led customer service teams, monitoring KPIs, service quality and performance targets. Managed workforce planning, scheduling and workload distribution, while conducting coaching, one-to-one meetings and performance evaluations. Delivered training and onboarding, prepared performance reports for clients and management, and supported performance improvement and team development.