Open to opportunities

Ifthiquar Shireen Shah

@ifthiquarshireenshah

Message

Customer-focused travel and support manager delivering efficient operations and exceptional service.

Oman

Message

What I'm looking for

I seek a customer-centric role in travel or operations where I can manage bookings, streamline processes, train teams, and improve service quality while growing professionally.

I am a travel agency manager and seasoned customer support professional with experience managing bookings, visas, itineraries, office administration, accounting, and cash handling. I combine strong communication, conflict resolution, and back-office coordination skills to deliver reliable service.

My background includes frontline customer service roles handling high call volumes, inbound/outbound support, technical query resolution, lead generation, and process training across travel and e‑commerce sectors. I have contributed to service quality improvements, helping maintain a 4.5/5 performance rating and training new agents on process and quality expectations.

I am organized, empathetic, and customer-centric, focused on driving operational efficiency, improving customer advocacy, and continuously developing my skills to support growth-oriented organizations.

Experience

Work history, roles, and key accomplishments

Current

Travel Agency Manager

Current

Ahlan Travels & Tours

Jan 2025 - Present (1 year)

Manage international and domestic ticket bookings, visa applications, itineraries, office administration, accounting and cash handling to deliver organized travel services and high customer satisfaction.

Ticketing Visa Processing Office Administration Cash Handling Customer Service Accounting Communication

Customer Support Senior Associate

EXL Service Ltd

Jan 2021 - Jan 2025 (4 years)

Handled inbound/outbound customer calls and executed back-office tasks including data entry and document management, contributing to high customer satisfaction and timely issue resolution.

Customer Support Outbound Calling Back Office Operations Data Entry Document Management Email Collaboration Reporting

Customer Service & Sales Executive

KondhwaDotCom

Jan 2020 - Jan 2021 (1 year)

Guided customers through software key purchases and activations, resolved product and technical queries, and drafted professional client communications to support sales and satisfaction.

Sales Support Customer Service Technical Troubleshooting Order Processing Client Communication Email Drafting Activation Multitasking

Sales Executive

addMatrix

Jan 2019 - Dec 2019 (11 months)

Prospected and generated leads for e-commerce advertising and coordinated with operations to execute sales strategies and drive campaign delivery.

Lead Generation Sales Prospecting E Commerce Advertising CRM

Information Retrieval Officer

Just Dial

Jan 2016 - Jan 2018 (2 years)

Managed high call volumes delivering accurate information, connected customers to relevant services, and maintained interaction records to support service quality.

Information Retrieval Customer Engagement Record keeping Multitasking Quality Communication