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Wael BenhaddouWB
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Wael Benhaddou

@waelbenhaddou

Product and service management graduate building AI tools, including a job-search agent that cut application prep to 8 minutes.

Spain
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For my master's thesis, I studied gamified service design for shared mobility through a case study with YEGO. I designed a reward-based parking system that raised psychological ownership and parking-compliance intention in the scenario-based survey.

I built an AI job-search agent with Claude Code, Python and the Gemini API to find postings, score them against my profile, and tailor application materials. It screened 250 postings and reduced preparation time from 35 to 8 minutes per role.

As an independent contractor managing short-term rentals in Morocco, I handled guest communication, pricing and operations for four Airbnb/Booking.com properties in English, French and Arabic. They recorded 78% occupancy and a 4.8-star guest rating.

Experience

Work history, roles, and key accomplishments

SU

Customer Service & Admissions Associate

SIST University

Sep 2021 - Feb 2023 (1 year 5 months)

Guided prospective students from first enquiry through the application process with clear information and personalized support. Generated prospective-student leads through social media campaigns and supported admissions communication and follow-up.

Education

Degrees, certifications, and relevant coursework

Universitat Politecnica de Valencia logoUV

Universitat Politecnica de Valencia

Master's, Business, Product and Service Management

Grade: 8.1/10

Master's in Business, Product and Service Management with a weighted average of 8.1/10 and a thesis on sustaining the Product-as-a-Service model through service design.

Cardiff Metropolitan University logoCU

Cardiff Metropolitan University

BA (Hons), Business and Management

Grade: First Class Honours

BA (Hons) Business and Management with Finance, achieving First Class Honours.

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