I am a Customer Experience and Digital Product professional with 10+ years of experience across Travel, Hospitality, and iGaming. Experienced in team management, project leadership, and digital product development, with a strong understanding of customer journeys, user needs, and the operational and business challenges behind the experiences we create.
In my most recent role, I managed the Reservations team while leading the company’s App and Website project. Working closely with developers, stakeholders, and cross-functional teams, I helped identify customer and operational needs, prioritise improvements, and translate them into practical digital solutions. This experience strengthened my ability to manage projects, solve problems, and balance user and business priorities.
Alongside the digital product work, I managed Reservations operations and built a centralized database covering 200+ apartments to help teams coordinate guests and properties. Resolving complex customer issues, improved support workflows, and supported team training.
My experience in Hospitality has given me valuable insight into customer journeys, pain points, and service delivery. Combined with my digital product and UX/UI experience, I bring a user-centred yet business-focused approach, supported by strong communication, collaboration, and leadership skills.
