Looking for a job

Eya Boutartour

@eyaboutartour

I drive hospitality revenue, reservations, and sales growth through multilingual customer service and commercial execution.

Spain

Message

What I'm looking for

I'm looking for a hospitality, revenue management, sales, or customer experience role where I can grow revenue, improve guest service, use commercial insights, and contribute in a multilingual team.

I've generated €120K in on-site sales while leading a three-day gaming brand activation at Fira Barcelona and collaborating with a 10-person team.

At Viajes Al Arabia in Barcelona, I secured more than 200 reservations each week using Amadeus, delivered proactive customer support, and helped boost repeat bookings by 12%.

My commercial background includes managing a pipeline of 120+ prospects at Goldensat, advancing 30% to closing stage each quarter, and using market trends and KPIs to improve sales results.

I've also supported digital marketing at BIAT, sales operations at Najla Optic, and error-free banking transactions at Amen Bank. I bring native French and Arabic, advanced English, intermediate Spanish, and a focus on hospitality, guest experience, revenue optimization, and service targets.

Experience

Work history, roles, and key accomplishments

Gaming Brand Presenter

Fira Barcelona

Jan 2025 - Dec 2025 (11 months)

Led a 3-day gaming brand activation at Fira Barcelona that generated €120K in on-site sales. Collaborated with a team of 10 staff during the activation.

Sales Brand Activation Teamwork

Reservation & Customer Service Agent

Viajes Al Arabia

Jan 2024 - Dec 2024 (11 months)

Secured 200+ reservations weekly while delivering proactive customer support, boosting repeat bookings by 12%. Used Amadeus for reservation and customer support.

Amadeus Customer Service Reservations

Sales Manager

Goldensat

Jan 2023 - Dec 2023 (11 months)

Managed a sales pipeline of 120+ prospects, advancing 30% to closing stage each quarter. Analyzed market trends to optimize commercial actions and increase revenue.

Sales Pipeline Management KPI Monitoring Market Analysis

Marketing & Communication Assistant

BIAT

Jan 2022 - Dec 2022 (11 months)

Contributed to digital marketing strategy, particularly improving customer experience on digital platforms. Analyzed customer feedback and proposed optimization ideas.

Digital Marketing Customer Experience Data Analysis

Sales Management Assistant

Najla Optic

Jan 2021 - Dec 2021 (11 months)

Assisted sales team with admin tasks and client follow-up. Delivered customer service and coordinated information.

Sales Support Customer Service Database Management

Customer Service Officer

Amen Bank

Jan 2020 - Dec 2020 (11 months)

Processed over 150 daily banking transactions with zero errors, ensuring strict compliance with financial protocols. Delivered excellent customer service through clear communication and diligent follow-up.

Customer Service Banking Operations Compliance