WNWade durant ndjomaha
@wadedurantndjomaha
Customer-focused customer service professional driving satisfaction and operational efficiency.
PhilippinesWhat I'm looking for
I am a customer-focused and results-driven Customer Service Professional with experience managing high-volume support channels and end-to-end small business operations. I have delivered exceptional support at Telus International and Camtel, and I managed operations, sales, inventory, production, and customer problem resolution as Managing Owner of The Afro Way.
I adapt quickly to customer needs and market trends, and I bring strong problem-solving, clerical, and Microsoft Office skills to improve processes and customer experiences. I hold a B.S. in Financial Management and completed Coursera certifications in customer support, customer service surveying, and working with ticketing systems.
Experience
Work history, roles, and key accomplishments
Managing Owner
The Afro Way
Feb 2022 - Jan 2025 (2 years 11 months)
Managed all aspects of business operations including customer service, sales, inventory, production, and problem resolution, improving product/service alignment with customer needs. Adapted to market trends to sustain operations and drive customer satisfaction from Feb 2022 to Jan 2025.
Customer Representative
Telus International
Sep 2021 - Nov 2022 (1 year 2 months)
Managed high volumes of calls, emails, and chats for telecom accounts while maintaining professionalism and efficiency, and developed problem-solving skills to resolve customer concerns promptly (Sept 2021–Nov 2022).
Customer Representative
Camtel
Nov 2018 - Dec 2019 (1 year 1 month)
Provided customer support by handling inquiries, resolving issues, and ensuring customer satisfaction, contributing to improved service outcomes (Nov 2018–Dec 2019).
Education
Degrees, certifications, and relevant coursework
UTUniversity of Santo Tomas
Bachelor of Science, Financial Management
2015 - 2017
Activities and societies: Former college varsity basketball player
Completed a Bachelor of Science in Financial Management at the University of Santo Tomas from 2015 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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