Open to opportunities

Dazzele Quimba

@dazzelequimba

Message

Dedicated customer service representative with strong administrative skills.

Philippines

Message

What I'm looking for

I am looking for a company that fosters growth and values my skills.

I am a motivated professional with a Bachelor’s degree in Office Administration from the University of Caloocan City. Over the years, I have honed my skills in customer service and administration through various roles, including my recent position at Telus, where I excelled as a Customer Service Representative for the Uber Priority Tech Account.

My experience spans several industries, including hospitality and real estate, where I developed strong communication and organizational skills. I am passionate about enhancing my abilities and contributing positively to my workplace, and I am eager to find a role that offers opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

24/7.ai

Oct 2023 - Present (1 year 8 months)

Managed customer interactions for a retail account, resolving inquiries and providing product information. Ensured efficient and effective service delivery to enhance the customer experience.

Customer Service Communication Skills Sales Support Product Knowledge CRM Software Customer Retention

Customer Service Representative II

Telus

Jun 2022 - Present (3 years)

Served as a Customer Service Representative for the Uber Priority Tech Account, addressing complex technical and service-related issues. Provided advanced support and maintained high levels of customer satisfaction.

Customer Support Technical Support Troubleshooting Communication Skills CRM Systems Uber Platform Knowledge

Customer Service Representative

Teletech

Jan 2021 - Present (4 years 5 months)

Handled customer inquiries and resolved issues for a seasonal healthcare account. Provided support and information, ensuring customer satisfaction and adherence to service standards.

Customer Service Call Center Operations Problem Solving Communication Skills CRM Software Conflict Resolution

Admin Staff

AD Lopez Realty Corporation

Jan 2018 - Present (7 years 5 months)

Provided comprehensive administrative support, including managing office procedures and preparing essential documents. Assisted with various tasks to ensure smooth daily operations within the realty corporation.

Administrative Assistant Data Entry MS Office Suite Organizational Skills Administrative Support

Front Office, Telephone Operator and Cashier

Nice Hotel

Jun 2016 - Present (9 years)

Managed front desk operations, handled guest inquiries, and processed payments. Operated the hotel's telephone system, directing calls and providing information.

Customer Service Payment Processing

Education

Degrees, certifications, and relevant coursework

University of Caloocan City (UCC)

Bachelor of Science, Office Administration

Completed a Bachelor of Science degree focused on office administration. Gained proficiency in office procedures, management, and administrative tasks.